Customer Satisfaction Survey

Thanks for visiting www.roadrunner.com. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. All input you provide is strictly confidential.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

15: *What sections of the site did you use during this visit? (Please select all that apply)

Other, please specify: Other, please specify:

16: *What was your primary reason for visiting RR.com during this visit?

Other, please specify:

17: *Did you accomplish what you wanted to on the site today?

18: *What content or services would you like to see on RR.com? (Please select all that apply)

Other, please specify: Other, please specify:

19: *How often do you watch videos online?

20: *What sites do you use to view video content? (Please select all that apply)

Other, please specify: Other, please specify:

21: *What types of video content do you view online? (Please select all that apply)

Other, please specify: Other, please specify:

22: *Have you ever done any of the following with online video? (Please select all that apply)

None of the above

23: *Please indicate which of the following cable services your household currently subscribes to. (Please select all that apply)

24: *What is your gender?

25: *Which category best describes your age?

26: *Do you currently own or rent your home?

27: *Do you have any children under 18 living with you?

28: *Is RR.com set as your homepage?

Yes

29: What do you like best about the RR.com website?

30: What would you like to see improved on the RR.com website?

Thank you for taking our survey - and for helping us serve you better.

Since all responses are confidential, you will not receive a response from us based on your survey comments. If you would like to be contacted regarding your feedback, please visit the Contact Us section of the Road Runner Help and Member services site.