State / Local Government

At the state and local government level, it is critical to understand if the website serves as a convenient and cost-efficient tool for citizens to interact with the government.

Using the powerful methodology of the American Customer Satisfaction Index (ACSI), ForeSee Results helps state and local government websites maximize the tax dollars they spend on web initiatives.

Measure Citizen's Satisfaction with Your Website and See How it Impacts Their Behavior

Measure Website Satisfaction and its Impact on Behavior

ForeSee Results Helps You:

  • Measure web effectiveness from your site visitors' point of view
  • Identify improvements to site elements that drive citizens' future behaviors, such as returning to site, using it as a primary resource, and recommending the site
  • Benchmark performance against other public and private sector sites
  • Increase citizens' adoption of online, self-service tools to reduce agency costs
  • Cluster open-ended comments into themes for efficient analysis
  • Discover social media preferences for your site visitors who are most likely to spread the word about public outreach initiatives

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