Retail / E-Commerce
“Having satisfaction data from ForeSee Results helps us avoid the internal debates about what we should do by helping us focus on the customer.”
See who else we measure
Measure website effectiveness, as well as the in-store and call center experience, from your customers' point of view. ForeSee Results measures the full purchase lifecycle for pure play and multichannel retailers. We provide focused, data-driven insights to improve acquisition, conversion, retention, and loyalty.
The proven methodology of the American Customer Satisfaction Index (ACSI) enables you to keep your finger on the pulse of shoppers across channels, while scientifically
tying customer satisfaction to key future behaviors, such as
purchase, recommendations, and return visits.
Measure Across the Purchase Lifecycle and Discover What Impacts Customer Behavior
ForeSee Results Helps You:
- Quantify the contribution of the website on purchases made in stores and through call centers
- Link your social media marketing initiatives to dollars, so you can determine social media ROI
- Integrate clickstream analytics and other quantitative data sources with customers' attitudinal data, so you can gain forward-looking insights from behavioral data
- Discover how your website impacts customers' actions after the online experience either with your company/brand or a competitor's
- Identify improvements to marketing email initiatives by going beyond click-through and open rates
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