Solutions for Not-for-Profits
At first glance, customer satisfaction may seem to be a performance metric better suited to the for-profit, private sector. But given the influence of online communications and social media for the Not-for-Profit industry, satisfaction is probably the most relevant and compelling performance measure.
Satisfaction analytics measure the direct contact point to a wide range of stakeholders from members, volunteers, donors, the media, and staff to name a few. Understanding the dynamics of satisfaction with the online experience can help you foster behaviors that are essential to your organization's success. These behaviors include membership registration, e-newsletter subscriptions, donations, word-of-mouth, and more.
Privacy Policy