Solutions for Government
One of the most relevant and useful ways to measure government websites performance is citizen satisfaction. Government agencies can capture anonymous citizen satisfaction feedback through their many websites to ensure that the sites are meeting citizen needs and expectations, while often providing more convenient, consistent, transparent, and cost-effective service to citizens.
ForeSee Results provides hundreds of measures for government websites across Federal, state, local, and international governments. The sites serve a range of functions, including information dissemination, benefits administration, e-commerce, and recruitment.
Government agencies turn to ForeSee Results to:
- Benchmark their performance over time and against other agencies
- Identify and prioritize improvements that will result in the greatest gains to citizen satisfaction
- Employ government resources more efficiently and effectively
Learn More About:
- Federal Government
The scientific American Customer Satisfaction Index (ACSI) methodology used by ForeSee Results is the "gold standard" for citizen satisfaction measurement in the Federal government. It has established the link between online transparency, citizen satisfaction, and trust in government agencies. - State / Local Government
State and local governments face similar issues and concerns as Federal government websites, and citizen satisfaction is equally useful, actionable and valuable to these entities.
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