Federal Government

“We keep track of how well we're doing by listening to and acting on Voice of Customer feedback gathered through ForeSee Results.”
National Cancer InstituteSee who else we measure

ForeSee Results uses the scientific American Customer Satisfaction Index (ACSI) methodology to measure online satisfaction at hundreds of government websites and helps the agencies and departments manage citizen feedback.

This is especially important in light of the Office of Management and Budget’s Open Government Directive, which establishes a firm deadline for Federal agencies to publish an Open Government Plan that explains how the agency will measure and improve transparency to citizens. Measuring citzen satisfaction online is the first step.

Measure Citizen Satisfaction & its Impact on Trust, Recommendation and Return Visits

Measure Citizen Satisfaction on Your Website

ForeSee Results Can Help You:

  • Assess website effectiveness from the citizens’ perspectives
  • Identify and prioritize improvements to site elements that drive citizens’ future behaviors, such as recommending the site, using the site as a primary resource, trust in the agency, and more
  • Understand who is visiting the websites and the purpose for their visits
  • Benchmark performance against other public and private sector sites
  • Link your social media marketing initiatives to dollars saved when citizens use the site as a primary resource, so you can determine social media ROI
  • Increase citizens’ adoption of online, self-service tools to reduce agency costs while maintaining (or increasing) quality
  • Cluster open-ended comments into themes for efficient analysis
  • Discover social media preferences for site visitors who are most likely to spread the word about public outreach initiatives

ForeSee Results partners with the Federal Consulting Group (FCG), a directorate within the Department of Interior’s National Business Center. The Federal Consulting Group provides agencies with access to its generic Office of Management and Budget clearance for surveys utilizing the ACSI methodology and also simplifies the procurement process. ForeSee Results is also on the GSA Schedule Z.

On a quarterly basis, ForeSee Results releases the ACSI E-Government Online Customer Satisfaction Index, which benchmarks citizen satisfaction for participating federal government websites.

Contact Us to Learn More