The Word of Mouth Index: Top 100 Brand Edition, Fall 2013


In Summer 2013, ForeSee released The Word of Mouth Index: Top 100 Brand Edition, the first cross-industry report of its kind highlighting the vast degree by which Net Promoter Score (NPS) overstates detractors for the biggest companies in the world. This Fall 2013 update continues to support those findings and provides benchmark scores for satisfaction, the Word of Mouth Index (WoMI) and NPS for 100 of the top brands in the world and reveals that NPS overstates brand detractors by 780% on average. Fill out the form below to download the full report.