ForeSee Results Spring 2011 Top 100 Online Retail Satisfaction Index

The ForeSee Results Top 100 Online Retail Satisfaction Index 2011 shows that customer satisfaction with
e-retail remains at an all-time high score of 78 on the study’s 100-point scale. In addition to providing satisfaction scores, the study quantifies purchase intent, or a consumer’s likelihood to purchase from a retailer through any channel, online or offline. Satisfaction predicts purchase intent when it is measured using ForeSee’s methodology.

Download the free report below. It includes the satisfaction scores and purchase intent scores for the full list of top 100 retailers (with the largest online sales revenues), along with aggregate satisfaction trends for the past 7 years.