ForeSee's Word of Mouth Index® (WoMI®) is a more precise measure of word-of-mouth that builds upon what many companies are already doing with Net Promoter Score (NPS). This report provides benchmark scores for satisfaction, WoMI, and NPS for 100 of the top brands in the world and reveals that NPS overstates brand detractors by 780% on average.
The ForeSee Mobile Satisfaction Index: Media and Entertainment Edition provides customer satisfaction scores for the mobile phone and tablet experiences offered by 22 of the top U.S. media and entertainment companies in the streaming content, news, and sports categories. Overall satisfaction with media and entertainment mobile site and app experiences was 77 on the study’s 100-point scale - outperforming traditional news and entertainment websites by ten points.
ForeSee's Word of Mouth Index® (WoMI®) is a more precise measure of word-of-mouth that builds upon what many companies are already doing with the Net Promoter Score (NPS). This report evaluates the strengths and weaknesses of Net Promoter, explains the origins of WoMI, and provides data on how NPS is overstating detractors for the top 100 brands by 299%.
The ForeSee Mobile Satisfaction Index: Travel Edition looks at how customers rated the mobile experiences (including phones and tablets) of 25 of the top mobile travel sites and apps in the airline, hotel, car rental, and online travel agency categories.
The ForeSee Mobile Satisfaction Index: UK Edition looks at 40 of the largest mobile online retail websites and apps in the United Kingdom, and examines the impact mobile shopping has on those retailers. Measuring customer satisfaction with the mobile experience is essential because satisfaction is the best indicator of future success. When done correctly, extensive research shows that a good customer experience is predictive of loyalty, recommendations, sales, and brand preference.
The ForeSee Mobile Satisfaction Index: Holiday Retail Edition includes an in-depth look at how customers rated the mobile experiences (including phones and tablets) of 25 of the top mobile retailers in the country during the 2012 holiday shopping season.
Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to ForeSee's Luxury E-Retail Satisfaction Index.
Internet-retail giant Amazon remains at the head of the class according to ForeSee's annual E-Retail Satisfaction Index (U.S. Holiday Edition). The 2012 Index—based on more than 25,000 customer surveys collected during the prime holiday shopping season between Thanksgiving and Christmas—expands from measuring satisfaction with 40 top retailers to 100 this year.
For the sixth year running, ForeSee has conducted the ForeSee Online Retail Satisfaction Index: UK Christmas Edition, an analysis of customer satisfaction with the top 40 online retailers in the United Kingdom during the Christmas shopping season.
The mobile experience plays a critical role in today’s financial services world, which is inherently multi-channel and multi-device, and usage trends suggest that mobile is the future. The ForeSee Mobile Satisfaction Index, Financial Services Edition is a scientific benchmark of the mobile user experience and includes an in-depth look at how customers rate the mobile experiences of some of the top banks, credit card companies, and brokerage firms in the country.
As the mobile platform continues to mature, consumer expectations are evolving. The ForeSee Mobile Satisfaction Index, Retail Edition is a scientific benchmark of the mobile user experience and includes an in-depth look at how customers rate the mobile experiences of some of the top retail companies in the country.
ForeSee's annual analysis of customer satisfaction with the top 100 online retailers in the United States finds satisfaction with e-retail remains at the index's all-time high of 78, but the expectations of multi-channel, multi-device consumers are rapidly rising.
Daily deal sites like Groupon and LivingSocial have come under criticism lately from merchants and business analysts who are not convinced the business model is good for retailers. But new research from ForeSee shows that daily sites attract new customers and inspire loyalty. Groupon leads the way with the largest share of the market. Download the free report to learn more about how daily deals can increase business awareness, purchases, and repeat purchases.
ForeSee announced the findings of its latest mobile shopping report (as part of its study of nearly 10,000 visitors to the biggest e-retail websites in the UK throughout December) revealing key trends on retailers' future business.
ForeSee has released a study of customer satisfaction with top retail mobile sites and apps showing enough data to produce statistically reliable mobile satisfaction scores for 16 of the largest e-retailers in the United States.
ForeSee today released the results of their annual Holiday E-Retail Satisfaction Index, showing that after seven years spent jockeying for first place in the Index, Amazon and Netflix are headed in divergent directions.
ForeSee Results, the global leader in technology-driven customer satisfaction analytics, has published the first customer satisfaction report for online banking in the UK.
ForeSee Results today released its U.S. 2011 Online Banking Study showing customer satisfaction with online banking increased its lead over customer satisfaction with the overall banking experience.
ForeSee Results today released its annual assessment of the top 100 online retailers, showing that customer satisfaction with e-retail remains at an all-time high score of 78 on the study’s 100-point scale. In addition to providing satisfaction scores, the study quantifies purchase intent, or a consumer’s likelihood to purchase from a retailer through any channel, online or offline.