Recent Research & White Papers
The second ForeSee Results E-Government Transparency Index includes Transparency scores (on a 100-point scale, just like an American Customer Satisfaction Index score) for 23 participating agencies and departments. The report finds that transparency scores have increased slightly since last quarter.
Download this free report on the online financial services industry and find out why satisfaction with banks is down year-over-year, but still outperforms satisfaction with other online industries.
With an unprecedented new levels of customer satisfaction, the e-retail industry rebounds from its
dip in 2009.
Citizen satisfaction with Federal government websites remains at an all-time high, according to the first quarter 2010 release of the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index.