Recent Research & White Papers

ForeSee Results E-Government Transparency Index Q1 2010

The second ForeSee Results E-Government Transparency Index includes Transparency scores (on a 100-point scale, just like an American Customer Satisfaction Index score) for 23 participating agencies and departments. The report finds that transparency scores have increased slightly since last quarter.

2010 ForeSee Results/ Online Financial Services Study

Download this free report on the online financial services industry and find out why satisfaction with banks is down year-over-year, but still outperforms satisfaction with other online industries.

Top 100 Retail Satisfaction Index Spring 2010

With an unprecedented new levels of customer satisfaction, the e-retail industry rebounds from its
dip in 2009.

ACSI E-Gov Satisfaction Index Q1 2010

Citizen satisfaction with Federal government websites remains at an all-time high, according to the first quarter 2010 release of the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index.