ForeSee Results Top 100 Retail Satisfaction Index 2010

The ForeSee Results Top 100 Retail Satisfaction Index 2010 shows that despite a slip in 2009, customer satisfaction with online retailers is rebounding. ForeSee Results measures online satisfaction for 100 top e-retailers as a predictor for future success by using a methodology that has been proven to predict financial growth at both the company and industry level. This study shows a one-point increase in satisfaction predicted an $89 million increase in revenue on average, which is why it’s big news when e-retail satisfaction is up or down, no matter how big an organization or how many sales they make through other channels.

Download the free report below. It includes the satisfaction scores and purchase intent scores for the full list of top 100 retailers (with the largest online sales revenues), along with aggregate satisfaction trends for the past 6 years.

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