ForeSee Results Holiday E-Retail Satisfaction Index 2009 (US)

Overview Report: Visitor satisfaction with the top 40 retail websites (by sales volume, according to Internet Retailer's June 2009 issue) has reached an all-time high in the U.S., up 7% since last year. Most retailers included in the past two years saw a year-over-year increase, though some gains seem to be actually rebounding from 2008 declines many e-retailers experienced during the height of the recession.

Amazon continues to lead the Index with a score of 87, the highest score ForeSee has ever charted in any of its E-Retail Satisfaction Indices. Websites for Macys, SonyStyle, The Gap, The Home Shopping Network and Overstock.com have seen the greatest increases in satisfaction since last year, with all five registering year-over-year increases of 10% or more.

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