Customer Satisfaction with E-Commerce Stalls

The American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with ForeSee Results, shows that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI’s 100-point scale, its lowest score since 2004.

Find out what's behind the E-Commerce Report -- complete the form below to download the free ForeSee Results Annual E-Commerce Report, ACSI (2011).