Research & White Papers
ForeSee Mobile Research (UK Christmas Edition 2011)
ForeSee announced the findings of its latest mobile shopping report (as part of its study of nearly 10,000 visitors to the biggest e-retail websites in the UK throughout December) revealing key trends on retailers' future business.
ForeSee ACSI E-Government Satisfaction Index (Q4 2011)
ForeSee released its fourth quarter report of the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index showing that customer satisfaction with federal government websites remains near record highs and far surpasses satisfaction with the federal government overall.
ForeSee Mobile Research (U.S. Holiday 2011)
ForeSee has released a study of customer satisfaction with top retail mobile sites and apps showing
enough data to produce statistically reliable mobile satisfaction scores for 16 of the largest e-retailers
in the United States.
The 2011 ForeSee E-Retail Satisfaction Index (U.S. Holiday Edition)
ForeSee today released the results of their annual Holiday E-Retail Satisfaction Index, showing that after seven years spent jockeying for first place in the Index, Amazon and Netflix are headed in divergent directions.
The 2011 ForeSee E-Retail Satisfaction Index (UK Christmas Edition)
ForeSee, market leaders of customer satisfaction measurement and management, has today announced the findings of its annual Christmas customer satisfaction Index across the UK's top 40 online retail websites during December.
The 2011 ForeSee Healthcare Benchmark
ForeSee has released its fourth annual healthcare benchmark, showing that health insurance websites vastly underperform other kinds of healthcare sites.
ACSI E-Government Satisfaction Index (Q3 2011)
ForeSee released its report on the American Customer Satisfaction Index (ACSI) Quarterly E-Government Satisfaction Index, including an analysis of the state of social media in the federal government and an update on citizen satisfaction and online transparency for federal websites.
ACSI E-Government Satisfaction Index (Q2 2011)
ForeSee Results has issued its quarterly report on the American Customer Satisfaction Index’s (ACSI)
E-Government Satisfaction Index, which recommends that the .gov Task Force consider traffic, the amount of redundancy, and citizen experience as criteria for making their decision on how to consolidate e-gov websites and reduce duplication.
2011 ForeSee Results Annual E-Business Report with the ACSI
ForeSee Results today has published the Annual ACSI E-Business Report showing trends in customer satisfaction with e-business, which includes social media sites, search engines/portals, and news/information sites.
UK 2011 ForeSee Results Online Banking Study
ForeSee Results, the global leader in technology-driven customer satisfaction analytics, has published the first customer satisfaction report for online banking in the UK.
U.S. ForeSee Results 2011 Online Banking Study
ForeSee Results today released its U.S. 2011 Online Banking Study showing customer satisfaction with online banking increased its lead over customer satisfaction with the overall banking experience.
ForeSee Results Top 100 Online Retail Satisfaction Index 2011
ForeSee Results today released its annual assessment of the top 100 online retailers, showing that customer satisfaction with e-retail remains at an all-time high score of 78 on the study’s 100-point scale. In addition to providing satisfaction scores, the study quantifies purchase intent, or a consumer’s likelihood to purchase from a retailer through any channel, online or offline.
ForeSee Results ACSI E-Government Satisfaction Index (Q1 2011)
ForeSee Results today issued its quarterly report on the American Customer Satisfaction Index’s (ACSI)
E-Government Satisfaction Index, which indicates that good federal government websites save the government money and foster democracy.
ForeSee Results E-Government Transparency Index (2010 Year in Review)
ForeSee Results today released the 2010 year-end E-Government Transparency Index, which confirms that online transparency is a key driver of online satisfaction and overall trust in government for many of the websites tracking it.
The ForeSee Results Annual E-Commerce Report, ACSI (2011)
The American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with ForeSee Results, shows that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI’s 100-point scale, its lowest score since 2004.
The ForeSee Results Report on Social Media Marketing
ForeSee Results has released new research that questions if retail results in both the U.S. and UK justify the investment in social media.
ACSI E-Government Satisfaction Index Q4 2010
ACSI E-Government Satisfaction Index shows some e-gov sites outperform private sector and far surpass satisfaction with government overall in the fourth quarter of 2010.
Explosion in Mobile Retail Provides Opportunity for Retailers
ForeSee Results has released new research showing that consumers in the U.S. and U.K. are using
mobile phones more than ever for retail purposes.
Not All U.S. E-Retailers Had a Happy Holiday: ForeSee Results Reports Winners and Losers
ForeSee Results today released its annual holiday survey showing that while many e-retailers had a holiday to celebrate, customer satisfaction with the top 40 online retailers overall has fallen since last year.
UK’s Best and Worst E-Tailers Named in ForeSee Results Christmas 2010 Online Retail Customer Satisfaction Index
ForeSee Results, market leaders of customer satisfaction measurement and management, has today announced the findings of its annual Christmas customer satisfaction Index across the UK’s top 40 online retail websites during December.
Competing in a Digital World by Eric Peterson
As expenditures increase, the need for tools and technologies to evaluate and optimize the investment
increases a commensurate amount.
ForeSee Results/Nextgov Government Transparency Study Q3 2010
Nearly two years after a memorandum to federal agencies and departments calling for ambitious and sweeping open government initiatives, many are wondering if the goals of openness, democratic participation, and collaboration have taken root and, if so, how successful the efforts have been.
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