CS MultiChannel
Do you know your website's cross-channel impact on your company? How do you quantify its contribution to offline purchases? ForeSee Results gives you intelligence on how the online experience affects customers' post-visit behavior. We provide insights to help you understand the multi-channel customer experience and increase conversion.
CS MultiChannel uses the scientific methodology of the American Customer Satisfaction Index (ACSI) to help you compare satisfaction for site visitors who ultimately:
- Made an online purchase from you
- Made an offline purchase from you
- Made an online purchase from a competitor
- Made an offline purchase from a competitor
- Did not purchase
Benefits
- Determine your website's impact on online and offline purchase intent and loyalty
- Identify which elements of the web experience drive customers who visit your site but purchase from a competitor
- Increase online revenue by discovering barriers to conversion on your website
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