CS InStore
In a cross-channel world, it's important for your organization to understand how customers' in-store experience affects their intent to purchase from your company (offline or online), return to your store, and recommend your store or brand.
CS InStore applies the scientific methodology of the American Customer Satisfaction Index (ACSI) to measure customer satisfaction with your stores. Actionable data, including recommendations for improvement, is easily communicated to those at the brand, region, district, and store levels.
Benefits
- Prioritize improvements by identifying elements of the store shopping experience with the greatest impact on customer satisfaction
- Quantify the impact of the in-store experience on customers' future behaviors, i.e., actions tied to the bottom-line, such as intent to purchase
- Report satisfaction data throughout the company and down to the store level to keep your organization's focus on the customer
- Use Social Media Value Calculation, which links your social media marketing initiatives to dollars, to quantify social media ROI.
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