CS CallCenter
The call center experience has a major effect on your customers' satisfaction. Even if they have completed a transaction, it does not mean they will again if they're dissatisfied.
CS CallCenter utilizes the scientific methodology of the American Customer Satisfaction Index (ACSI) to measure and prioritize improvements for your call centers. We can evaluate results based on the call type, agent, call center, region, or other key segmentation criteria.
Benefits
- Prioritize improvements by identifying elements of the call center experience with the greatest impact on satisfaction
- Quantify the impact of your call center experience on customers' future behaviors, i.e., actions tied to your organization's success
- Report satisfaction data throughout the company and down to the call centers to keep your organization's focus on the customer
- Use Social Media Value Calculation, which links your social media marketing initiatives to dollars, to quantify social media ROI
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