December 5, 2013
The ForeSee Experience Index offers the most comprehensive picture to date of how customer experiences with the top 100 brands are predictive of companies’ future business success.
November 21, 2013
Nineteen new companies have started measuring and analyzing the contact center customer experience with ForeSee this year, including Allstate, Bissell, British Airways, Build-A-Bear Workshop, DTE Energy, and Pearson Higher Education.
November 20, 2013
ForeSee received a gold-level Best in Biz award in the “Most Innovative Company of the Year” category for medium-sized businesses, earning recognition for its innovative Word of Mouth Index (WoMI), a groundbreaking metric that accurately measures customer word-of-mouth.
November 5, 2013
Dave Scott has been appointed ForeSee's Chief Marketing Officer, a crucial executive position designed to develop and execute marketing and brand strategy to support the company’s aggressive growth plan, and former Kyriba and IBM executive Ben Stollard has also joined the company as UK Director.
October 31, 2013
The ForeSee® cx360℠ multichannel customer experience analytics platform provides cutting-edge capabilities that help executives improve business results. The cx360℠ platform is powered by precise voice-of-customer measurement, predictive analytics, and ForeSee’s proprietary methodology.
October 29, 2013
ForeSee's ACSI E-Government Satisfaction Index (Q3 2013) reveals federal government websites lead their private sector counterparts in citizen satisfaction and that people are increasingly turning to mobile devices to access government websites.
October 15, 2013
ForeSee's new report, "The Word of Mouth Index: Top 100 Brand Edition" provides benchmark scores for satisfaction, the Word of Mouth Index® (WoMI®) and the Net Promoter Score (NPS) for 100 of the top brands in the world and reveals that NPS overstates brand detractors by 780% on average.
October 11, 2013
The Word of Mouth Index® (WoMI®), the first measurement that combines the simplicity of Net Promoter Score (NPS) with the accuracy executives need to make sound business decisions, recently earned a Silver Golden Bridge Award for its innovative approach to voice of the customer analytics.
October 3, 2013
Dave Scott joins ForeSee with more than 20 years of marketing experience with both successful technology start-ups and Fortune 500 companies. As ForeSee's Chief Marketing Officer, he will guide the strategic direction of the ForeSee marketing team while working collaboratively with the sales, product development and client services teams.
September 26, 2013
This year, 60 new companies have started measuring and analyzing their mobile customer experience with ForeSee Satisfaction Analytics for Mobile. With ForeSee, organizations can measure a customer’s experience with a mobile website or app, gain intelligence into how visitors are interacting with their mobile touch points, and prioritize improvements that will have the greatest return on investment.
September 16, 2013
In Innovating Analytics: Word of Mouth Index—How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results, author Larry Freed, President and CEO of ForeSee, introduces the Word of Mouth Index (WoMI), an innovative metric that builds on the decade-old NPS to create a modern metric that business leaders can use improve business results. The book will be released by Wiley & Sons in September, 2013.
August 6, 2013
ForeSee's Mobile Satisfaction Index: Media and Entertainment Edition highlights 22 to U.S. streaming video, sports, and news companies and finds consumers prefer consuming media and entertainment content via mobile devices over personal computers.
July 30, 2013
The ACSI ForeSee E-Government Satisfaction Index (Q2 2013) suggests mobile may be catalyst e-gov needs to spur citizen satisfaction.
July 23, 2013
Customer satisfaction with e-business - which includes social media, news and information, and portal and search engine websites - tumbled to its lowest score since 2003 according to the American Customer Satisfaction Index (ACSI) E-Business Report released in partnership with customer experience analytics firm ForeSee.
July 16, 2013
Scores were calculated using ForeSee's groundbreaking WoMI measurement that improves and evolves the popular Net Promoter Score (NPS®) and highlights NPS' statistical shortcomings, finding NPS overstates detractors by 299% on average for the 100 largest brands in the U.S.
June 13, 2013
ForeSee's annual Business-to-Business (B2B) Benchmark reports on customer satisfaction trends and allows B2B companies to determine how their web experience compares to industry averages. Satisfaction scores for individual B2B companies included in the benchmark range from a low of 26 to a high of 86.
May 29, 2013
ForeSee's Financial Services Benchmark reports on online and mobile customer satisfaction trends for various industry segments, including banks, credit unions, investments and lending companies and miscellaneous financially-focused organizations. This benchmark research allows companies to gauge the state of the industry and determine how their own online and mobile experiences compare to industry averages.
May 14, 2013
SessionReplay for Mobile is the first software-as-a-service (SaaS) solution that illustrates how individual consumers engage on mobile sites and apps, providing real-world video replays. A powerful complement to ForeSee Satisfaction Analytics for Mobile, SessionReplay for Mobile shows the taps, swipes and scrolls of mobile visitors – bringing their experiences to life to help companies rapidly identify struggles, and expedite and validate improvements.
May 13, 2013
ProQuest, an information firm central to research, is using ForeSee’s customer experience analytics solution to measure and analyze the customer experience on its research portal used by academics around the globe. Since its implementation, ForeSee has enabled ProQuest to not only credibly measure satisfaction at an aggregate level, but to also perform segment analysis in order to better understand the most effective way of optimizing for specific audiences.
May 7, 2013
WoMI evolves NPS by measuring both likelihood to recommend and likelihood to detract from a specific brand, delivering on the promise of NPS by creating a more precise, accurate and actionable measurement, allowing organizations to take action to foster more positive word-of-mouth and decrease negative word-of-mouth by increasing customer satisfaction and improving the overall customer experience – taking NPS to the next level of usefulness by providing actionable data.
May 2, 2013
Based on data from nearly 50,000 surveys in which customers shared their experience with contact centers, ForeSee's annual Contact Center Benchmark allows companies to determine how their contact center experience compares to industry averages.
April 23, 2013
Nearly one in three visitors to federal government websites are accessing those sites via a mobile phone or tablet, according to the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index, released in partnership with ForeSee.
April 18, 2013
ForeSee's benchmark on customer satisfaction trends for news and entertainment web and mobile sites represents almost 400,000 customer surveys on the web and mobile experience provided by some of the major players in these categories.
March 26, 2013
The ForeSee Mobile Satisfaction Index: Travel Edition is a study of the mobile experiences of 25 major airlines, hotels, online travel agencies, and car rental companies. Hotel mobile sites and apps are providing the best experience while online travel agencies score lowest.
March 12, 2013
Based on more than 24,000 survey responses from website visitors to both native Canadian and Canadian divisions of U.S. Retail and nonretail businesses in February 2013, ForeSee's Canadian customer satisfaction benchmark that shows a strong link between customer satisfaction and the impact it has on future behaviors for customers of Canadian businesses.
February 28, 2013
ForeSee, the global leader in technology-driven customer experience analytics was presented with a Silver Stevie® Award in the Solutions Technology Partner of the Year category in the seventh annual Stevie Awards for Sales & Customer Service.
February 27, 2013
The ForeSee Mobile Satisfaction Index: UK Edition examined satisfaction scores from visitors to 40 of the largest UK mobile online retail websites, apps and tablets sites and provides valuable insight on how UK shoppers are using their mobiles to browse, research and purchase goods.
February 26, 2013
According to the American Customer Satisfaction Index’s (ACSI) annual E-Commerce Report, produced in partnership with ForeSee, customer satisfaction with e-commerce websites continues to rise, gaining 1.2% to 81.1 on the ACSI’s 100-point scale. The improvement in the e-commerce sector, which comprises the online retail, brokerage, and travel categories, is driven in part by the strong performance of the aggregate of smaller e-retailers and e-brokerages.
February 21, 2013
Now working with nine of the Fortune 10 companies, more than half of the top 100 retailers, and six of the top 10 banks, ForeSee’s technology-driven methodology helps companies measure the customer experience across every channel (store, web, mobile, contact center, etc.) to link the customer experience to the bottom line.
February 12, 2013
The ForeSee Mobile Satisfaction Index: Holiday Retail Edition shows consumer satisfaction with the mobile retail experience is improving, as the Index climbs two points since last holiday season. Retail juggernaut Amazon scored highest among 25 of the top mobile commerce companies.
February 7, 2013
ForeSee, the leader in technology-driven customer experience analytics, today announced it is working with newly-elected City of Ann Arbor Council Member Sally Hart Petersen to measure and analyze citizen satisfaction of the constituents in Petersen’s district, Ann Arbor’s 2nd Ward.
February 6, 2013
Citizen satisfaction with e-government remains near an all-time high and continues to outperform the satisfaction with the federal government overall, according to the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index
January 17, 2013
Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail Satisfaction Index released today by customer experience analytics firm ForeSee.
View ForeSee Press Releases from 2012 and 2011.