ForeSee Results and CareTech
Solutions Partner to
Satisfaction-Driven Technology Solutions
for Oakwood Healthcare System
Ann Arbor, Mich. (May 26, 2011) — ForeSee Results and CareTech Solutions today announced they are partnering to support Oakwood Healthcare System with customer-satisfaction-driven web technology.
CareTech Solutions is an information technology (IT) and Web products and services provider for more than 180 hospitals nationwide, and has been working with Oakwood Healthcare System’s since 2006. ForeSee Results is the leading scientific customer satisfaction management firm. ForeSee and CareTech formed a partnership in 2010 with the goal of helping hospitals nationwide make technology investments and decisions that are informed by voice-of-customer data and analysis.
“The partnership between ForeSee Results and CareTech Solutions provides Oakwood with a competitive advantage, allowing us to capture and integrate customer feedback into our online presence,” said Dave Stanis, director of Digital Communications at Oakwood Healthcare System. “ForeSee’s methodology generates the customer intelligence we need to ensure our website reflects the needs of the market. As our Web partner, CareTech is then able to implement the recommendations in a meaningful and effective manner. It’s a hugely valuable collaboration for us as the client.”
“I’ve worked with ForeSee Results as a client and as a partner,” said Pam Hedman, director of Client Services, CareTech Solutions. “Their unparalleled data-driven analysis is gold for a hospital Web team as they are evaluating market needs with website features and functionality.”
“CareTech Solutions is the clear leader in its industry and is the perfect partner for us when working with an organization like Oakwood who has demonstrated such a clear commitment to the customer experience through technology-driven enhancements,” said Larry Freed, president and CEO of ForeSee Results. “Our partnership allows us to seamlessly implement customer-driven improvements to the online experience.”
About ForeSee Results
As the leader in customer satisfaction measurement, ForeSee Results captures and analyzes voice of customer data to help organizations increase loyalty, recommendations and marketing value. Using a patented, scientific methodology developed at the University of Michigan, ForeSee Results identifies improvements across all channels and touch points that drive customer satisfaction. With over 60 million survey responses collected to date and benchmarks across dozens of industries, ForeSee Results offers unparalleled expertise in customer satisfaction measurement and management around the globe.
ForeSee Results, a privately held company, is located in Ann Arbor, Michigan and on the web at www.ForeSeeResults.com.
About CareTech Solutions
CareTech Solutions, Inc., an information technology and Web products and services provider for more than 180 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information management services across the entire patient data lifecycle earning it the 2008, 2009 and 2010 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software & Professional Services report.
For more information, please visit www.caretech.com.
ForeSee Results Media Contact:
Director, Public Relations
CareTech Solutions Media Contact
Public Relations Manager