Press Releases

Foresee Named "Technology Partner of the Year," Wins 2014 Gold Stevie® Award for
Sales & Customer Service℠

February 25, 2014

ForeSee received a Gold Stevie® Award for Sales and Customer Service℠, the top prize in the 2014 Technology Partner of the Year category for its innovative customer experience measurement and predictive analytics platform that helps clients save hundreds of millions of dollars by delivering analytically driven recommendations that result in measurably better customer experiences.

ForeSee's cxReplay for Mobile Earns CUSTOMER Magazine's 'Product of the Year' Award

February 19, 2014

TMC’s CUSTOMER magazine named ForeSee's cxReplay for Mobile a 2014 Product of the Year. cxReplay for Mobile is the first software-as-a-service solution to analyze how individual consumers engage on mobile sites and apps through real-world session replay videos.

ForeSee Releases 2013 U.K. Mobile Retail Report

January 29, 2014

The ForeSee Experience Index (FXI): 2013 U.K. Retail Mobile Edition investigates the impact mobile shopping has on the U.K.'s top online retailers and provides valuable insight on how U.K. shoppers are using their mobiles to browse, research and purchase goods.

ForeSee’s Word of Mouth Index Honored With 2013 CEO World Award

January 8, 2014

ForeSee has earned a CEO World Award in the New Products, Upgrades and Innovations category for its innovative Word of Mouth Index (WoMI) metric, the first measurement that evolves the simplicity and ease of Net Promoter Score (NPS) to add the accuracy and actionability executives need to make sound business decisions.

ForeSee Releases 2013 Holiday Retail Report

January 7, 2014

The ForeSee Experience Index (FXI): 2013 U.S. Retail Edition is based on data gathered during 2013’s holiday shopping season and features company-level and channel-specific customer satisfaction analysis for the top 100 U.S. retailers. The report offers a comprehensive view of satisfaction at the company level and across every applicable sales channel including store and contact center as well as Web and mobile.

Answers Corporation Announces Acquisition of ForeSee Results, Inc. to Provide a Complete Customer Lifecycle Solution

December 23, 2013

Answers Corporation, a leading provider of cloud-based solutions that enhance customer acquisition and brand engagement, has acquired ForeSee Results, Inc., the leader in customer experience analytics. Acquiring ForeSee enables Answers to provide a full suite of solutions that span the customer life cycle - from optimizing customer acquisition to analyzing the customer experience to predicting future customer behavior.

UK’s Best and Worst Online Retailers Named in ForeSee Christmas 2013 Customer Experience Index

December 18, 2013

The ForeSee Experience Index (FXI): 2013 UK Retail Edition measures customer experience across the UK’s top 40 online retailers and shows a slight but meaningful decrease in aggregate satisfaction from Christmas 2012 to Christmas 2013 – the first time since the report was launched in 2007 that there has been a fall in online customer satisfaction after five years of stability and growth.

Facebook Fails in Customer Satisfaction Along with McDonalds, MTV, Kia; Amazon Tops 100 Brands Across Seven Industries

December 5, 2013

The ForeSee Experience Index offers the most comprehensive picture to date of how customer experiences with the top 100 brands are predictive of companies’ future business success.

ForeSee Builds Contact Center Client Roster in 2013

November 21, 2013

Nineteen new companies have started measuring and analyzing the contact center customer experience with ForeSee this year, including Allstate, Bissell, British Airways, Build-A-Bear Workshop, DTE Energy, and Pearson Higher Education.

ForeSee Wins Gold in Best in Biz Awards 2013 for Introduction of Its Word of Mouth Index

November 20, 2013

ForeSee received a gold-level Best in Biz award in the “Most Innovative Company of the Year” category for medium-sized businesses, earning recognition for its innovative Word of Mouth Index (WoMI), a groundbreaking metric that accurately measures customer word-of-mouth.

ForeSee Expands with New Strategic Appointments

November 5, 2013

Dave Scott has been appointed ForeSee's Chief Marketing Officer, a crucial executive position designed to develop and execute marketing and brand strategy to support the company’s aggressive growth plan, and former Kyriba and IBM executive Ben Stollard has also joined the company as UK Director.

ForeSee Introduces New Multichannel Customer Experience Capabilities

October 31, 2013

The ForeSee® cx360 multichannel customer experience analytics platform provides cutting-edge capabilities that help executives improve business results. The cx360 platform is powered by precise voice-of-customer measurement, predictive analytics, and ForeSee’s proprietary methodology.

ForeSee Research Reveals E-Government Outperforms Private Sector in Citizen Satisfaction Amidst Increased Mobile Adoption

October 29, 2013

ForeSee's ACSI E-Government Satisfaction Index (Q3 2013) reveals federal government websites lead their private sector counterparts in citizen satisfaction and that people are increasingly turning to mobile devices to access government websites.

Retail and Automotive Industries Record Best Word-of-Mouth Scores

October 15, 2013

ForeSee's new report, "The Word of Mouth Index: Top 100 Brand Edition" provides benchmark scores for satisfaction, the Word of Mouth Index® (WoMI®) and the Net Promoter Score (NPS) for 100 of the top brands in the world and reveals that NPS overstates brand detractors by 780% on average.

ForeSee’s Word of Mouth Index Honored With Silver 2013 Golden Bridge Award

October 11, 2013

The Word of Mouth Index® (WoMI®), the first measurement that combines the simplicity of Net Promoter Score (NPS) with the accuracy executives need to make sound business decisions, recently earned a Silver Golden Bridge Award for its innovative approach to voice of the customer analytics.

ForeSee Names Dave Scott Chief Marketing Officer

October 3, 2013

Dave Scott joins ForeSee with more than 20 years of marketing experience with both successful technology start-ups and Fortune 500 companies. As ForeSee's Chief Marketing Officer, he will guide the strategic direction of the ForeSee marketing team while working collaboratively with the sales, product development and client services teams.

ForeSee’s Mobile Business Builds Significant Momentum in 2013

September 26, 2013

This year, 60 new companies have started measuring and analyzing their mobile customer experience with ForeSee Satisfaction Analytics for Mobile. With ForeSee, organizations can measure a customer’s experience with a mobile website or app, gain intelligence into how visitors are interacting with their mobile touch points, and prioritize improvements that will have the greatest return on investment.

ForeSee CEO Larry Freed Introduces Enhanced Tool for Measuring Word-of-Mouth Recommendations in New Book Innovating Analytics

September 16, 2013

In Innovating Analytics: Word of Mouth Index—How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results, author Larry Freed, President and CEO of ForeSee, introduces the Word of Mouth Index (WoMI), an innovative metric that builds on the decade-old NPS to create a modern metric that business leaders can use improve business results. The book will be released by Wiley & Sons in September, 2013.

New ForeSee Report: Consumers Prefer Mobile Devices Over PCs for Media and Entertainment

August 6, 2013

ForeSee's Mobile Satisfaction Index: Media and Entertainment Edition highlights 22 to U.S. streaming video, sports, and news companies and finds consumers prefer consuming media and entertainment content via mobile devices over personal computers.

ACSI e-Government Satisfaction Stagnates, According to ForeSee

July 30, 2013

The ACSI ForeSee E-Government Satisfaction Index (Q2 2013) suggests mobile may be catalyst e-gov needs to spur citizen satisfaction.

ACSI: Search Engines and Social Media Sink Satisfaction with E-Business to Lowest in a Decade

July 23, 2013

Customer satisfaction with e-business - which includes social media, news and information, and portal and search engine websites - tumbled to its lowest score since 2003 according to the American Customer Satisfaction Index (ACSI) E-Business Report released in partnership with customer experience analytics firm ForeSee.

ForeSee Releases Word-of-Mouth Index (WoMI) Benchmark, Showcasing Customer Loyalty Scores for the Top 100 U.S. Brands

July 16, 2013

Scores were calculated using ForeSee's groundbreaking WoMI measurement that improves and evolves the popular Net Promoter Score (NPS®) and highlights NPS' statistical shortcomings, finding NPS overstates detractors by 299% on average for the 100 largest brands in the U.S.

ForeSee Research Shows B2B Online Customer Satisfaction Lags Behind B2C

June 13, 2013

ForeSee's annual Business-to-Business (B2B) Benchmark reports on customer satisfaction trends and allows B2B companies to determine how their web experience compares to industry averages. Satisfaction scores for individual B2B companies included in the benchmark range from a low of 26 to a high of 86.

Online and Mobile Customer Satisfaction
Varies Within Financial Industry, ForeSee Research Shows

May 29, 2013

ForeSee's Financial Services Benchmark reports on online and mobile customer satisfaction trends for various industry segments, including banks, credit unions, investments and lending companies and miscellaneous financially-focused organizations. This benchmark research allows companies to gauge the state of the industry and determine how their own online and mobile experiences compare to industry averages.

ForeSee Launches SessionReplay for Mobile – Demonstrating how Consumers Engage on Mobile Sites and Apps to Help Companies Improve the Customer Experience

May 14, 2013

SessionReplay for Mobile is the first software-as-a-service (SaaS) solution that illustrates how individual consumers engage on mobile sites and apps, providing real-world video replays. A powerful complement to ForeSee Satisfaction Analytics for Mobile, SessionReplay for Mobile shows the taps, swipes and scrolls of mobile visitors – bringing their experiences to life to help companies rapidly identify struggles, and expedite and validate improvements.

ProQuest Uses ForeSee Satisfaction Analytics to Measure Web Customer Experience

May 13, 2013

ProQuest, an information firm central to research, is using ForeSee’s customer experience analytics solution to measure and analyze the customer experience on its research portal used by academics around the globe. Since its implementation, ForeSee has enabled ProQuest to not only credibly measure satisfaction at an aggregate level, but to also perform segment analysis in order to better understand the most effective way of optimizing for specific audiences.

ForeSee Introduces the Next Generation of Net Promoter Score (NPS): The Word-of-Mouth Index (WoMI)

May 7, 2013

WoMI evolves NPS by measuring both likelihood to recommend and likelihood to detract from a specific brand, delivering on the promise of NPS by creating a more precise, accurate and actionable measurement, allowing organizations to take action to foster more positive word-of-mouth and decrease negative word-of-mouth by increasing customer satisfaction and improving the overall customer experience – taking NPS to the next level of usefulness by providing actionable data.

Contact Center Customer Satisfaction Leads to Increased Recommendation
and Likelihood to Purchase

May 2, 2013

Based on data from nearly 50,000 surveys in which customers shared their experience with contact centers, ForeSee's annual Contact Center Benchmark allows companies to determine how their contact center experience compares to industry averages.

Mobile Presents Opportunity for Government Agencies to Increase Satisfaction

April 23, 2013

Nearly one in three visitors to federal government websites are accessing those sites via a mobile phone or tablet, according to the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index, released in partnership with ForeSee.

ForeSee Research Shows Customer Satisfaction Increases
Loyalty on Entertainment and News Sites

April 18, 2013

ForeSee's benchmark on customer satisfaction trends for news and entertainment web and mobile sites represents almost 400,000 customer surveys on the web and mobile experience provided by some of the major players in these categories.

Southwest Airlines, Choice Hotels, Marriott Top ForeSee Mobile Travel Satisfaction Index

March 26, 2013

The ForeSee Mobile Satisfaction Index: Travel Edition is a study of the mobile experiences of 25 major airlines, hotels, online travel agencies, and car rental companies. Hotel mobile sites and apps are providing the best experience while online travel agencies score lowest.

ForeSee Releases Canadian Customer Satisfaction Benchmark

March 12, 2013

Based on more than 24,000 survey responses from website visitors to both native Canadian and Canadian divisions of U.S. Retail and nonretail businesses in February 2013, ForeSee's Canadian customer satisfaction benchmark that shows a strong link between customer satisfaction and the impact it has on future behaviors for customers of Canadian businesses.

Foresee Wins Silver Stevie® Award in 2013 Stevie Awards for Sales & Customer Service℠

February 28, 2013

ForeSee, the global leader in technology-driven customer experience analytics was presented with a Silver Stevie® Award in the Solutions Technology Partner of the Year category in the seventh annual Stevie Awards for Sales & Customer Service.

Customer Satisfaction Gap Between Mobile and Traditional Retail Websites Narrows

February 27, 2013

The ForeSee Mobile Satisfaction Index: UK Edition examined satisfaction scores from visitors to 40 of the largest UK mobile online retail websites, apps and tablets sites and provides valuable insight on how UK shoppers are using their mobiles to browse, research and purchase goods.

E-Commerce Customer Satisfaction Continues To Rise

February 26, 2013

According to the American Customer Satisfaction Index’s (ACSI) annual E-Commerce Report, produced in partnership with ForeSee, customer satisfaction with e-commerce websites continues to rise, gaining 1.2% to 81.1 on the ACSI’s 100-point scale. The improvement in the e-commerce sector, which comprises the online retail, brokerage, and travel categories, is driven in part by the strong performance of the aggregate of smaller e-retailers and e-brokerages.

ForeSee Announces 2012 Milestones and Achievements in Mobile and Multi-channel Measurement of the Customer Experience

February 21, 2013

Now working with nine of the Fortune 10 companies, more than half of the top 100 retailers, and six of the top 10 banks, ForeSee’s technology-driven methodology helps companies measure the customer experience across every channel (store, web, mobile, contact center, etc.) to link the customer experience to the bottom line.

Amazon, QVC, Apple Dominate the ForeSee Mobile Retail Satisfaction Index as Customer Experience Improves

February 12, 2013

The ForeSee Mobile Satisfaction Index: Holiday Retail Edition shows consumer satisfaction with the mobile retail experience is improving, as the Index climbs two points since last holiday season. Retail juggernaut Amazon scored highest among 25 of the top mobile commerce companies.

ForeSee Helps Ann Arbor, Michigan Citizens Get Satisfaction

February 7, 2013

ForeSee, the leader in technology-driven customer experience analytics, today announced it is working with newly-elected City of Ann Arbor Council Member Sally Hart Petersen to measure and analyze citizen satisfaction of the constituents in Petersen’s district, Ann Arbor’s 2nd Ward.

High Satisfaction with E-Government Shows Value in Times of Deficits and Budget Cuts, According to ACSI and ForeSee

February 6, 2013

Citizen satisfaction with e-government remains near an all-time high and continues to outperform the satisfaction with the federal government overall, according to the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index

More Luxury Shoppers Use Mobile, But Prove Harder
to Please Overall, According to ForeSee Study

January 17, 2013

Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail Satisfaction Index released today by customer experience analytics firm ForeSee.

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