Press Releases
Netflix is Biggest E-Commerce Loser as Competition Ramps Up
According to American Customer Satisfaction Index
February 21, 2012
Netflix suffers one of the largest drops in ACSI history as e-commerce inches up and competition stiffens, according to the American Customer Satisfaction Index's annual E-Commerce Update, produced in partnership with ForeSee.
npower Plans to Give Mobile Strategy
a Full Charge with ForeSee
February 9, 2012
ForeSee, the pioneer in customer experience analytics, has today announced it is working with npower to measure and analyse the mobile customer experience on its website and mobile apps.
Customer Satisfaction with Mobile Shopping in the UK on the Rise;
Trails Satisfaction with Websites
January 31, 2012
ForeSee, the leading customer experience analytics firm, has today announced the findings of its latest mobile shopping report (as part of its study of nearly 10,000 visitors to the biggest e-retail websites in the UK throughout December) revealing key trends on retailers' future business.
Satisfaction with e-Government Reaches New Highs under Obama but is Stalling,
According to ForeSee
January 19, 2012
The fourth quarter report of the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index shows that customer satisfaction with federal government websites remains near record highs and far surpasses satisfaction with the federal government overall.
Apple, Amazon Dominate Mobile Satisfaction
January 12, 2012
E-retail giants Apple and Amazon are head and shoulders above the competition in a study of
customer satisfaction with top retail mobile sites and apps released today by customer experience
analytics firm ForeSee.
Federal Agencies Work with ForeSee to Improve Websites
January 5, 2012
ForeSee, the pioneer in customer experience analytics, has today announced that it is proud to support the .gov Reform Effort to Improve Federal Websites.
Amazon Soars; Netflix Plummets in ForeSee Holiday Study
December 28, 2011
Customer experience analytics firm ForeSee today released the results of their annual Holiday E-Retail Satisfaction Index, showing that after seven years spent jockeying for first place in the Index, Amazon and Netflix are headed in divergent directions.
UK’s Best and Worst Named in ForeSee Christmas 2011 Online Retail Customer Satisfaction Index
December 21, 2011
ForeSee, market leaders of customer satisfaction measurement and management, has today announced the findings of its annual Christmas customer satisfaction Index across the UK’s top 40 online retail websites during December.
2011 Cyber Monday: Though Sales Are Booming, Customers Are Less Satisfied
November 30, 2011
Customer experience analytics firm ForeSee today released its annual analysis of Cyber Monday customer satisfaction suggesting that some online shoppers may not be as satisfied with the holiday shopping season as retailers likely are.
ForeSee Receives Local Awards
November 22, 2011
ForeSee, the Michigan-based pioneer in customer experience analytics, has been named Ann Arbor Business Review’s 2011 Company of the Year and was included in the Detroit Free Press’ 2011 Top Workplaces in
Michigan listing.
ForeSee Issues October Mobile Benchmark
November 9, 2011
ForeSee today released its October Mobile Benchmark, a yardstick that companies can use to determine whether the mobile experience they are providing is exceeding or falling short of industry averages and customer expectations.
Annual Healthcare Benchmark Indicates Customer Satisfaction
with
Health Insurance Websites is Dismal
November 2, 2011
Today, ForeSee released its fourth annual healthcare benchmark, showing that health insurance websites vastly underperform other kinds of healthcare sites.
ForeSee Study Highlights Social Media Best Practices
for the Federal Government
October 25, 2011
Customer experience analytics firm ForeSee today released its report on the American Customer Satisfaction Index (ACSI) Quarterly E-Government Satisfaction Index, including an analysis of the state of social media in the federal government.
ForeSee Issues September Mobile Benchmark
October 20, 2011
ForeSee today released its September Mobile Benchmark, a yardstick that companies can use to determine whether the mobile experience they are providing is exceeding or falling short of industry averages and customer expectations.
Innovative Book Explores New Management Practices for Predicting Future Consumer Behavior
October 18, 2011
ForeSee President and CEO, Larry Freed, today announced the launch of a new book, Managing Forward: How to Move from Measuring the Past to Managing the Future, that explores new research connecting the customer experience to future financial success across all industries, with a focus on digital marketing and web-based initiatives.
House of Fraser Broadens Customer Experience Measurement with ForeSee
September 27, 2011
ForeSee, the pioneer in customer experience analytics, has today announced that it is working with House of Fraser to measure and analyse the customer experience in its stores, on its website, and with its call centre.
ForeSee Celebrates Ten-Year Anniversary with Expanded Capabilities,
Shortened Name, Updated Logo
August 19, 2011
ForeSee, the Michigan-based pioneer in customer experience analytics,
is celebrating its
tenth anniversary this September.
Keystone Solutions Selects ForeSee Results as Premiere Partner
August 9, 2011
Keystone Solutions, the web analytics industry’s most experienced full-service digital measurement consulting group, today announced that it has selected ForeSee Results, the world’s leading customer experience analytics firm, to be its premiere partner for customer satisfaction measurement and analytics.
New Report Identifies Traffic, Duplication,
and Citizen Experience as
Criteria for .Gov Task Force
July 26, 2011
ForeSee Results today issued its quarterly report on the American Customer Satisfaction Index’s (ACSI)
E-Government Satisfaction Index, which recommends that the .gov Task Force consider traffic, the amount of redundancy, and citizen experience as criteria for making their decision on how to consolidate e-gov websites and reduce duplication.
Low Customer Satisfaction for Facebook Opens Door for Google+
July 19, 2011
The social media market is primed for a new player that allows users to connect with friends, according to the 2011 American Customer Satisfaction Index (ACSI) E-Business Report, produced in partnership with customer experience analytics firm ForeSee Results.
ForeSee Results and CareTech Solutions Partner to Provide
Customer Satisfaction-Driven Technology Solutions
for Oakwood Healthcare System
May 26, 2011
ForeSee Results and CareTech Solutions today announced they are partnering to support
Oakwood Healthcare System with customer-satisfaction-driven web technology.
ForeSee Results Launch First UK Customer Satisfaction Report for Online Banking
May 25, 2011
ForeSee Results, the global leader in technology-driven customer satisfaction analytics, are today
publishing the first customer satisfaction report for online banking in the UK. Over 1,000 online
banking customers of the top five consumer-oriented retail banks in the UK (RBS, Lloyds, Barclays,
HSBC, and Santander), were surveyed in April 2011 to investigate how they perceive
and interact with the online banking services they use.
Customer Satisfaction with E-Banking Regains Its Footing,
Far Outpacing Satisfaction with Offline Banking
May 19, 2011
Customer satisfaction with online banking increased its lead over customer satisfaction with the overall banking experience, according to the U.S. 2011 ForeSee Results Online Banking Study.
Top 100 E-Retailers: ForeSee Results Quantifies Relationship Between
Customer Satisfaction and Purchase Intent
May 10, 2011
ForeSee Results today released its annual assessment of the top 100 online retailers, showing that customer satisfaction with e-retail remains at an all-time high score of 78 on the study’s 100-point scale. In addition to providing satisfaction scores, the study quantifies purchase intent, or a consumer’s likelihood to purchase from a retailer through any channel, online or offline.
TUI Travels to New Customer Satisfaction Heights with ForeSee Results
May 4, 2011
ForeSee Results today announced that it will be working with TUI Travel UK & Ireland (TUI UK), part of
TUI Travel PLC — the world’s leading leisure travel company, to measure customer satisfaction on two of its websites, www.firstchoice.co.uk and www.thomson.co.uk.
New Research Links Customer Satisfaction to Loyalty and Repeat Visits
for News and Entertainment Websites.
April 28, 2011
ForeSee Results, the leader in technology-driven customer satisfaction measurement and management, today released two new benchmarks that quantify the value of customer satisfaction for news and entertainment websites.
ACSI E-Government Report Links Good Federal Websites with Cost Savings and Better Democracy
April 26, 2011
ForeSee Results today issued its quarterly report on the American Customer Satisfaction Index’s (ACSI)
E-Government Satisfaction Index, which indicates that good federal government websites save the government money and foster democracy.
ForeSee Results Announces the First UK Benchmark Findings
April 19, 2011
ForeSee Results, the global leader in technology-driven customer satisfaction analytics, are today publishing the first benchmark report for customer satisfaction amongst its UK customers.
New Research Links Customer Satisfaction to Purchases and Loyalty in Canada
April 12, 2011
ForeSee Results, the leader in technology-driven customer satisfaction measurement and management, today released new research that quantifies the impact of Canadian customer satisfaction on future behaviors.
ForeSee Results’ Benchmark Breaks Down Impact of Social Media on Web Traffic
April 6, 2011
Social media has very little direct impact on most website traffic, according to new research released
today from ForeSee Results.
House of Fraser Rings-Up Online Customer Satisfaction with ForeSee Results
April 5, 2011
ForeSee Results, the global leader in technology-driven customer satisfaction analytics, today
announced that they will be working with House of Fraser to measure customer satisfaction across its website, www.houseoffraser.co.uk/.
ForeSee Results Announces Satisfaction Measurement for Mobile Environment
February 22, 2011
ForeSee Results today announced the launch of CS Mobile, a new product that quantifies customer satisfaction with companies’ mobile apps and mobile sites in order to identify improvements that can generate the greatest returns.
ForeSee Results Report: E-Gov Transparency, a Year in Review
February 22, 2011
ForeSee Results today released the 2010 year-end E-Government Transparency Index, which confirms that online transparency is a key driver of online satisfaction and overall trust in government for many of the websites tracking it.
British Airways Flies in the Right Direction with ForeSee Results
February 17, 2011
ForeSee Results today announced that it will be working with British Airways to measure customer satisfaction and make improvements for www.britishairways.com.
Customer Satisfaction with E-Commerce Stalls According to American Customer Satisfaction Index
February 15, 2011
The American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with ForeSee Results, shows that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI’s 100-point scale, its lowest score since 2004.
ForeSee Results Announces 2010 Year-End Results: Technology, Growth, and Jobs
in Michigan, Driven by Innovation
February 10, 2011
ForeSee Results, the Michigan-based global leader in technology-driven customer satisfaction analytics, today announced a phenomenal close to 2010 that proves that, contrary to popular belief, business is alive and thriving in Michigan and in the United States at large.
Report Shows Social Media in the UK Drives Just Three Percent of Retail Website Visits
February 3, 2011
ForeSee Results has today released new research showing that social media interactions are a primary influence for just three percent of visitors to e-retail websites in the UK.
Do Social Media Results Justify Investment?
February 3, 2011
ForeSee Results, the Michigan-based global leader in technology-driven customer satisfaction analytics, today released its annual report on the state of social media effectiveness for retailers in the United States.
New Report: The State of the E-Gov Union is Strong
January 25, 2011
ForeSee Results today released the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index, showing that citizen satisfaction with federal government websites remains near its all-time high.
ForeSee Results Announces Portal App for iPhone
January 12, 2011
ForeSee Results today announced that it has just launched a mobile portal application that will enable
clients to access customer satisfaction scores from an iPhone, allowing immediate access to critical
voice-of-customer data from the user-friendly iPhone touch screen.
U.S. Explosion in Mobile Retail Provides Huge Opportunity for Retailers
January 10, 2011
ForeSee Results today released new research showing that consumers are using mobile phones more than ever for retail purposes.
Explosion in U.K. Mobile Retail Provides Huge Opportunity for Retailers
January 10, 2011
ForeSee Results today released new research showing that consumers in the United Kingdom are using
mobile phones more than ever for retail purposes.
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