Agenda

Thursday, October 28, 2010

8:00 AM: Check In/Registration Open

8:45 AM: Introduction

Dave Lewan, Vice President, Public Sector Sales and Sales Operations, ForeSee Results

9:00 AM: Keynote

David L. McClure, Ph.D., Associate Administrator, Office of Citizen Services and Innovative Technologies, General Services Administration

9:30 AM: What Citizens Think and Why We Care

Larry Freed, President and CEO, ForeSee Results

10:15 AM: Break

10:45 AM: Track A Case Study: Measuring Satisfaction Across the Hiring Process

Jason Barke, PHR, Program Manager, Center for Human Capital Strategy and Systems Design, Office of Personnel Management

10:45 AM: Track B Case Study: Improving Search

Charlotte Cottrill, Ph.D., Social Scientist, Environmental Protection Agency

10:45 AM: Track C Presentation: Measuring the Mobile Experience

Drew Bennett, Senior Director, Product
David Mitropoulos-Rundus, Usability Services Manager, ForeSee Results

11:15 AM: Track A Case Study: DIY Personas Measurement and Analysis

Ann L. Poritzky, Web Analytics Lead, National Institutes of Health
Daniel Wendling, Systems Librarian, National Library of Medicine National Institutes of Health

11:15 AM: Track B Panel Discussion: Strategies for Increasing Citizen Satisfaction

Chris Mulieri, TRICARE; George Nicholson, Palmetto GBA; Tim Evans, Social Security Administration

11:15 AM: Track C Presentation: Citizen Satisfaction and the ACSI

Bernie Lubran, Regional Manager - Federal Government, ForeSee Results

11:50 AM: Lunch

1:00 PM: Case Study: Measuring the Value of Social Media

Gary Platte, Web Analytics Specialist, Michigan Economic Development Corporation
Maggie Kalahar, Product Manager, ForeSee Results

1:40 PM: Panel Discussion: Sharing Satisfaction Data With Your Organization and The Public

Amy Sample, Public Broadcasting Service; Joanne Kunin, Food and Drug Administration; Mike Edson, Smithsonian Institution; Ramona Traynor, U.S. Geological Survey

2:30 PM: Break

3:00 PM: Keynote

Kojo Nnamdi, Host of “The Kojo Nnamdi Show”
WAMU 88.5 American University Radio (a National Public Radio affiliate)

3:40 PM: Summary/Q&A

Larry Freed & Dave Lewan, ForeSee Results

4:05 PM: Track A Training Session: Usability

David Mitropoulos-Rundus, Usability Services Manager, ForeSee Results

4:05 PM: Track B Training Session: Self-Directed Analysis in the Portal

Kelly Stallard, Client Services Manager
Rebecca Ellermeier, Senior Satisfaction Research Analyst, ForeSee Results

4:05 PM: Track C Training Session: CS SessionReplay

Farris Khan, Senior Product Director, ForeSee Results

4:30 PM: Reception & Demos

5:00 PM: Adjourn