Measure the customer experience through the lens of customer satisfaction to truly understand how well your organization or brand meets people’s needs. ForeSee provides robust qualitative analytics that complement traditional and digital Key Performance Indicators to determine success. You get the most credible, reliable, accurate, and precise measure of satisfaction across customer touch points (both digital and traditional), functionality, and customer initiatives.
Hear what our customers have to say about the ForeSee Advantage.
Our analytics are based on the proven methodology of the American Customer Satisfaction Index (ACSI). How do we know it works? Nearly two decades of data from the ACSI shows the cause-and-effect link between customer satisfaction and financial performance. Organizations with high customer satisfaction succeed while those with low satisfaction languish.
Since 2001, we have helped hundreds of organizations improve the customer and citizen experience.
The ForeSee Advantage includes:
ForeSee Satisfaction Analytics provide continuous, reliable, accurate, and precise measurement of the mobile site or mobile app experience, across a range of mobile platforms.
Our Advanced Analytics Portal and our expert analysts help you gain intelligence about your customer’s needs, wants, intents, and expectations. Our superior technology identifies opportunities to improve the mobile experience and influence behavior, which helps you allocate resources for the greatest impact. We also provide an understanding of the impact that the mobile experience will have on your consumers in the today’s very competitive multiple-channel, multiple-device environment.
We offer benchmarking to show how your company compares with other companies from a mobile standpoint, as well as how your mobile experience compares to experiences in other channels.
ForeSee publishes periodic mobile satisfaction benchmarks and illuminates the role of mobile in retail and banking research studies throughout the year. Review our research commentaries.