ForeSee Results Research Commentaries
Click below to download a recent research commentary on customer satisfaction trends.
2008 ForeSee Results/Forbes.com Online Financial Services Study
This report assesses how well banks, credit card companies and investment services firms use the web channel to drive loyalty and share of wallet.
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2008 Automotive Website Satisfaction Index
ForeSee Results recently conducted our first Automotive Website Satisfaction Index to determine the role of automotive websites in driving loyalty and sales.
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Holiday 2007 Top 40 Online Retail Satisfaction Index
Follow-up report: This report provides additional insights based into the most effective tools for acquiring and retaining customers based on the Top 40 data.
Overview report: Customer satisfaction during the 2007 holiday season with the Top 40 US online retailers slipped one point (1.3%) from last year, according to the Top 40 Online Retail Satisfaction Index.
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Christmas 2007 Top 30 UK Online Retail Satisfaction Index
Follow-up report: This additional analysis of the Top 30 data provides insights into different tools for acquiring and retaining online customers.
Overview commentary: Play.com and Amazon UK top the list of leading UK online retailers in customer satisfaction during the Christmas shopping season, according to the first annual Top 30 Online Retail Satisfaction Index.
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Spring 2007 Edition of the Top 100 Online Retail Satisfaction Index
Customer satisfaction is a key success metric for online retailers. Satisfied customers are more loyal, more likely to engage in positive word of mouth recommendations and more likely to buy.
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ForeSee Results Online Banking Commentary
Online bill payment drives greater share of wallet, recommendation and loyalty for banks, according to ForeSee Results/Forbes.com study.
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Holiday 2006 Edition of the Top 40 Online Retail Satisfaction Index
Download a series of free commentaries about satisfaction during the critical holiday season with the Top 40 online retailers.
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Forbes.com/ForeSee Results Credit Union Report
Credit unions excel at providing their members with an online banking experience that meets their needs and expectations.
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