ForeSee Pairs Up with eHarmony to
Measure Customer Satisfaction

ANN ARBOR, MI (July 24, 2007)  ForeSee Results is measuring customer satisfaction with eHarmony.com, the Internet’s #1 trusted relationship service, using the scientific methodology of the American Customer Satisfaction Index (ACSI).

ForeSee Results applies the methodology of the ACSI to help eHarmony understand the current satisfaction of its site visitors. This powerful web metric also shows eHarmony how improvements to specific aspects of the online experience, such as usability and site performance, will positively affect satisfaction and customer retention. For example, the methodology shows the likelihood of members to refer the site to others based on satisfaction.

“Satisfied members referring their friends to eHarmony is one of the key reasons why more than 15 million people have registered on our site,” said Greg Steiner, President and COO of eHarmony. “We’re happy to have more credible data that will project our members’ likelihood to recommend our service while providing ways in which we can increase this key metric.”

“eHarmony has applied a scientific methodology to help singles connect online,” said Larry Freed, President & CEO of ForeSee Results. “At Foresee Results, we too use a science-backed approach to measure customer satisfaction and we’re happy to help eHarmony gather and analyze the voice-of-customer feedback.”

About ForeSee Results

ForeSee Results is the market leader in online customer satisfaction management and converting satisfaction data into user-driven web development strategies. Using the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results scientifically quantifies the elements that drive online customer satisfaction and predicts future behaviors such as return site visits and referrals. Clients include: Cabela’s, Danskin, Eastern Mountain Sports, Finish Line and the NHL, among many others. ForeSee Results, a privately held company, is located in Ann Arbor, Michigan and on the web at www.ForeSeeResults.com.

About eHarmony

Backed by 35 years of clinical and empirical research, eHarmony (www.eharmony.com) is the Internet's #1 trusted relationship service and the only site dedicated to building the relationships of both singles and married couples. eHarmony was founded by one of America's best-known relationship experts, best-selling author and clinical psychologist Dr. Neil Clark Warren.