ForeSee Results Helps Zillow Make Customers Feel At Home
ANN ARBOR, Mich. (March 25, 2008) – ForeSee Results today announced that they will be continuing to work with Zillow.com to help the online real estate community assess and improve online customer satisfaction.
Using the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results scientifically quantifies the drivers of online satisfaction (such as navigation, search, content) and shows how Zillow should enhance its website in specific ways that will positively impact desirable future behaviors such as likelihood to recommend the site, return, or be loyal to the brand.
“In the competitive world of online real estate, ForeSee Results helps us ensure we keep our customers at the center of all of our efforts,” said Hernan Savastano, user experience researcher. “The ACSI is a great tool for making sure we continue to meet the needs of all of our customers.”
“Zillow’s focus on customer satisfaction allows them to stay one step ahead of their competitors,” said Larry Freed, President & CEO of ForeSee Results. “Internet pure plays like Zillow are at the leading edge of optimizing their websites for maximum customer satisfaction and return on investment.”
About ForeSee Results
As the leader in online customer satisfaction measurement, ForeSee Results uses online voice of customer data to help organizations around the globe increase sales, loyalty, recommendations and website value. Using a proven, patented technology, ForeSee Results identifies the improvements to websites and other online initiatives with the greatest ROI. With over 28 million survey responses collected to date and benchmarks across dozens of industries, ForeSee Results offers our clients unparalleled expertise in customer satisfaction measurement and management. ForeSee Results works with clients across industries, including: retail, financial services, healthcare, manufacturing, telecommunications and government, including retail clients such as Ace Hardware, Best Buy, Finish Line, Sears, Sephora and Newegg, to name a few.
ForeSee Results, a privately held company, is headquartered in Michigan and can be found on the web at www.ForeSeeResults.com.
About Zillow.com
Zillow.com is an online real estate community where homeowners, buyers, sellers, and real estate agents and professionals find and share vital information about homes, for free. Launched in early 2006 with Zestimate® values and data on millions of U.S. homes, Zillow has since opened the site to community input, data and dialogue, including "Home Q&A." Zillow's goal is to help people become smarter about real estate -- what homes are worth, what's for sale, and what local experts have to say about real estate and individual homes. One of the most-visited real estate Web sites, Zillow was the only Internet company named by Advertising Age magazine to its 2006 "Marketing 50" list of the most powerful consumer brands. Zillow is headquartered in Seattle and has raised $87 million in funding.
Zillow.com, Zillow, and Zestimate are registered trademarks of Zillow, Inc.