ForeSee Results Announces Key Promotion and New Vice President
ANN ARBOR, Mich. (March 27, 2008) - ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced that it has promoted Cia McCaffrey to vice president. The promotion strengthens ForeSee Results’ ever-growing executive management team, which also recently named a new CFO.
McCaffrey has been with ForeSee Results since its inception in 2001 and has played a pivotal role in the rapid growth that has required staff increases of at least 25% per year and the opening of new offices in Southfield, Michigan, and in London, England.
In her new role as vice president, McCaffrey will continue to be responsible for recruiting and key human resources functions such as staff development, coaching and training managers, employee development, sales organization strategy, and compensation plans. McCaffrey also oversees facilities.
“Cia has played a critical role in our success to date and her contributions go well beyond her direct responsibilities,” said Larry Freed, president and CEO of ForeSee Results. “Not only has it been a heroic effort to bring talented, qualified staff on board in such great volumes, but her energy and passion has helped create and maintain a great corporate culture over many years of extreme growth.”
McCaffrey came to ForeSee Results with over eight years of IT recruiting management experience and several years of human resource management experience. Most recently, she was human resource and recruiting manager for the Specialty Practices Division of Compuware, including the e-Business, Product Support and various Professional Services groups.
McCaffrey graduated from Northwood University with a B.A. in Business Administration.
About ForeSee Results
As the leader in online customer satisfaction measurement, ForeSee Results captures and analyzes online voice of customer data to help organizations increase sales, loyalty, recommendations and website value. Using the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results identifies the improvements to websites and other online initiatives with the greatest ROI. With over 25 million survey responses collected to date and benchmarks across dozens of industries, ForeSee Results offers unparalleled expertise in customer satisfaction measurement and management. ForeSee Results works with clients across industries, including: retail, financial services, healthcare, hospitality, manufacturing and government. Clients include Ace Hardware, Kohler, NewEgg, QuickenLoans, Sephora, and Whirlpool, among many others.
ForeSee Results, a privately held company, is located in Ann Arbor, Michigan and on the web at www.ForeSeeResults.com