MyGroceryDeals.com Signs Up
with ForeSee Results to Measure
Web Customer Satisfaction
ANN ARBOR, MI (February 5, 2007) − MyGroceryDeals.com, a membership site that helps consumers find savings at their local grocery stores, is working with ForeSee Results to measure customer satisfaction with its website.
Using the “gold standard” methodology of the American Customer Satisfaction Index (ACSI), ForeSee Results assesses current customer satisfaction and projects how site improvements will impact satisfaction and desired future behaviors. “Voice of customer” feedback will help MyGroceryDeals.com prioritize future site improvements based on which will have the greatest impact on desired future behaviors, such as return site visits and referrals.
“As our membership base continues to expand, we want to make sure that the information we provide on weekly grocery deals, nutrition and other topics is both informative and useful,” said Paul Davis, President & CEO of MyGroceryDeals.com. “We’re excited to find out what our members are thinking and how we can better serve them by working with ForeSee Results.”
“MyGroceryDeals.com is an innovative and growing business providing a valuable service to consumers,” said Larry Freed, President and CEO of ForeSee Results. “Measuring customer satisfaction will give MyGroceryDeals.com a reliable means to not only know what consumers are thinking, but to improve the web experience to better meet their needs.”
About ForeSee Results
ForeSee Results is the market leader in online customer satisfaction management and converting satisfaction data into user-driven web development strategies. Using the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results scientifically quantifies the elements that drive online customer satisfaction and predicts future behaviors such as purchase, return site visits or referrals. Clients include Blair, Eastern Mountain Sports, Helzberg Diamonds and Newegg.com, among many others. ForeSee Results, a privately held company, is located in Ann Arbor, Michigan and on the web at www.ForeSeeResults.com.