ForeSee Results Expands Federal Government Business in 2007

ANN ARBOR, MI (March 27, 2007) - ForeSee Results, the leader in online customer satisfaction measurement, has expanded its work with federal government clients with the addition of two new websites and the renewal of contracts for eight others.

The two new sites are:

• General Services Administration – Office of the Chief Information Officer – www.forms.gov
• Department of Defense - Force Health Protection - http://www.ha.osd.mil/

The eight renewing sites are:

• Department of Health and Human Services – Agency for Healthcare and Research & Quality – www.ahrq.gov and www.qualitytools.ahrq.gov
• Dept. of Health and Human Services – National Institute on Drug Abuse – www.drugabuse.gov and www.teens.drugabuse.gov
• Dept. of Treasury – Bureau of Public Debt – www.treasurydirect.gov
• General Services Administration – Main website – www.gsa.gov
• Dept. of Health and Human Services – National Cancer Institute’s Spanish-language website  – http://www.cancer.gov/espanol
• Dept. of Defense – TRICARE – www.tricare.mil    

For these and hundreds of other public and private sector websites, ForeSee Results applies the methodology of the American Customer Satisfaction Index (ACSI) to assess current citizen satisfaction. “Voice of customer” feedback helps government sites better understand who is coming to their sites and why. Customer satisfaction analytics also help government sites prioritize site improvements based on their impact on desired future behaviors, such as likelihood to return to the site and use it as a primary resource. By working with ForeSee Results, government sites have been able to better understand their online audiences, increase customer satisfaction and project the impact of higher satisfaction on moving people from offline channels to the more cost-effective web channel.

“The Office of Management and Budget recently put citizen satisfaction center stage with the inclusion of this key metric as part of the President’s Management Scorecard,” said Larry Freed, President and CEO of ForeSee Results. “Many of our long-term clients are proof that citizen satisfaction, when measured correctly, provides government websites with a metric they can’t find elsewhere.”

ForeSee Results recently formed a Government Markets Group with dedicated sales and client services professionals, to better serve the government. ForeSee Results also produces a quarterly report on the state of online customer satisfaction with federal government websites. 

About ForeSee Results

ForeSee Results is the market leader in online customer satisfaction management and converting satisfaction data into user-driven web development strategies. Using the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results scientifically quantifies the elements that drive online customer satisfaction and predicts future behaviors such as return site visits and referrals.  ForeSee Results, a privately held company, is located in Ann Arbor, Michigan and on the web at www.ForeSeeResults.com.