foresee

ForeSee Results Measures Web Satisfaction
for Half of Initiatives in Federal
Government’s Initial Enhanced
E-Gov Scorecard

ACSI Methodology Used by ForeSee Results is Most Utilized
Citizen Satisfaction Metric

ANN ARBOR, MI (January 10, 2007) - ForeSee Results, the leader in online customer satisfaction measurement, is currently working with nine of the eighteen Quicksilver initiatives initially included in the enhanced e-gov performance scorecard recently announced by the U.S. Office of Management and Budget (OMB). Customer satisfaction was one of three new performance standards recently added to track the success of the President’s E-Gov Initiative.

ForeSee Results uses the proven and scientific methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI) to measure online customer satisfaction of sites associated with:

  • GovBenefits.gov
  • GovLoans.gov
  • USA Services
  • Federal Asset Sales
  • Business Gateway
  • Geospatial One-Stop
  • Grants.gov
  • Recruitment One-Stop
  • E-Travel

“An increasing number of federal government websites are measuring online customer satisfaction with the methodology of the American Customer Satisfaction Index,” said Larry Freed, President and CEO of ForeSee Results. “We commend these departments, agencies and government programs for putting into place a reliable metric for ensuring that they meet the needs of the citizens they serve.”

In addition to the nine websites included in the OMB initiative, ForeSee Results measures online customer satisfaction with approximately 170 federal government websites, as well as with state and international government and numerous private sector sites.

About ForeSee Results

ForeSee Results is the market leader in online customer satisfaction measurement and management and specializes in converting satisfaction data into user-driven web development strategies. Using the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results has created a model that scientifically quantifies the elements that drive online customer satisfaction and predicts future behaviors, including the likelihood to return to the site or recommend the site to others. A sponsor of the ACSI e-government, e-business, and e-retail reports, ForeSee Results, a privately held company located in Ann Arbor, Michigan, can be found online at www.ForeSeeResults.com.