Press Releases 2007
UK’s Best and Worst E-Tailers Named in ForeSee Results Christmas 2007 Online Retail Satisfaction Index
December 27, 2007
ForeSee Results, industry leaders in online customer satisfaction measurement, have today released the first Online Retail Satisfaction Index across the Top 30 retail web sites in the UK.
US Holiday Online Retail: Shopper Satisfaction Down in 2007
December 27, 2007
Customer satisfaction with online retail during the 2007 holiday season is down slightly from last year, according to the Holiday 2007 edition of the ForeSee Results Top 40 Online Retail Satisfaction Index.
Customer Satisfaction with Web Holiday Shopping Stays Strong, According to ForeSee Results' Retail Benchmark
December 19, 2007
Shopper satisfaction with retail websites remains strong this week, according to the latest release of the ForeSee Results Holiday Retail Benchmark.
E-Government Citizen Satisfaction Declines for Third Straight Quarter
December 17, 2007
Citizen satisfaction with e-government slips for a third straight quarter, according to the fourth quarter report of the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index.
Web Shoppers More Satisfied as Holiday Nears, According to ForeSee Results Holiday Retail Benchmark
December 12, 2007
Holiday shoppers report higher satisfaction with the web shopping experience this week compared to both last week and last year, according to the ForeSee Results Holiday Retail Benchmark.
KarenNeuburger.com Improves Online Client Comfort with ForeSee Results
December 12, 2007
As part of its highly strategic website relaunch in November, KarenNeuburger.com today announced that it has been working with online customer satisfaction firm ForeSee Results in order to maintain the highest quality shopping experience for its customers and visitors.
Customer Satisfaction with Web Shopping Remains Strong
December 5, 2007
Despite a slight decrease in online shopper satisfaction during the week following Cyber Monday, customer satisfaction continues to outpace 2006 levels, a positive indicator for the rest of the holiday retail season.
Customer Satisfaction on Cyber Monday Up Slightly From Last Year, According to Study by ForeSee Results
November 28, 2007
Cyber Monday shoppers were more satisfied with their online experience in 2007 than they were in 2006, according to a new study from ForeSee Results.
LAMPS PLUS Uses ForeSee Results to Shed Light on Online Customer Satisfaction
November 19, 2007
LAMPS PLUS has tapped ForeSee Results to provide a scientific tool to assess customer satisfaction of visitors to its website, www.lampsplus.com.
LifeWay Christian Resources Chooses ForeSee Results for Online Customer Satisfaction Management
October 16, 2007
ForeSee Results today announced that they have been chosen by LifeWay Christian Resources to gauge customer satisfaction with their website, www.lifeway.com.
Stanley Martin Builds a Better Website with ForeSee Results
October 9, 2007
ForeSee Results announced today that it has been engaged by Stanley Martin, an award-winning builder of homes and communities, to identify the impact of its website, www.stanleymartin.com, on overall business goals and objectives.
Coleman Camps Out With ForeSee Results to Measure Online Satisfaction
September 27, 2007
ForeSee Results today announced they are working with The Coleman Company, Inc. (www.coleman.com), the leading manufacturer of outdoor gear and equipment to measure and improve online customer satisfaction.
Satisfaction with Federal Websites Stays Flat, But Top Performers Find The Right Mix
September 18, 2007
Federal websites continued a flat trend in citizen satisfaction, according to the American Customer Satisfaction Index (ACSI). The ACSI E-Government Satisfaction Index slipped 0.5% in the third quarter to an aggregate score of 73.3. Over the last nine quarters aggregate satisfaction has moved little, hovering between 73.3 and 74.
ForeSee Results Acquires Red Spade; Adds Usability Services
September 13, 2007
ForeSee Results, the market leader in online customer satisfaction management, today announced that they have acquired Red Spade, the leader in online usability consulting, in order to add a greater degree of actionability to customer satisfaction analysis.
Chef’s Catalog Cooks Up Highly Satisfied Customers With ForeSee Results
September 12, 2007
ForeSee Results today announced that chefs™, the leading resource for home chefs and culinary professionals, has engaged ForeSee Results to gauge customer satisfaction with their website, www.chefscatalog.com.
Yahoo! Overtakes Google in Latest American Customer Satisfaction Index
August 14, 2007
Yahoo! has taken over the top spot from Google for the first time in the University of Michigan’s American Customer Satisfaction Index (ACSI) report on e-business websites, released today. The annual ACSI e-business report includes measurements of search engines and portals as well as online news and information sites.
ForeSee Pairs Up with eHarmony to Measure Customer Satisfaction
July 24, 2007
ForeSee Results is measuring customer satisfaction with eHarmony.com, the Internet’s #1 trusted relationship service, using the scientific methodology of the American Customer Satisfaction Index (ACSI).
Ace Hardware Uses Scientific Tool from ForeSee Results to Measure
Online Customer Satisfaction
July 19, 2007
Ace Hardware has tapped ForeSee Results to provide a scientific tool to assess customer satisfaction of visitors to its website, www.acehardware.com. As part of the post-product fulfillment process, Foresee Results will show Ace Hardware how satisfaction varies for customers who buy online and pick up at a store versus those who get the product delivered.
ForeSee Results Provides Valuable Insight
to Oakley about its Online Customers
July 9, 2007
ForeSee Results, a market leader in online customer satisfaction management, today announced Oakley, Inc. (NYSE: OO), a global leader in sport performance optics, as its newest customer.
Federal E-Commerce Sites Lead Increase in E-Government Citizen
Satisfaction, According to ACSI E-Gov Index
June 19, 2007
Citizen satisfaction with federal websites registered a slight improvement, according to the second quarter report from the University of Michigan’s American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index.
NHL Scores Online Customer Insights for 30 Team Sites with ForeSee Results
June 8, 2007
ForeSee Results has expanded its relationship with NHL Interactive CyberEnterprises, LLC (NHL ICE) through measurement of online customer satisfaction on the 30 NHL club web sites.
Netflix, QVC.com, Amazon Lead E-Retailers in Customer Satisfaction
June 1, 2007
etflix, QVC.com and Amazon do the best job satisfying their site visitors, according to the ForeSee Results Top 100 Online Retail Satisfaction Index released today.
Howard Hughes Medical Institute Takes Pulse of Online Audience
with ForeSee Results
May 22, 2007
Howard Hughes Medical Institute, a leading nonprofit medical research organization, is working with ForeSee Results to better understand and serve visitors to its website.
Online Bill Payment Drives Greater Share of Wallet,
Recommendation and Loyalty For Banks, According to New Study
April 17, 2007
Customer Satisfaction Survey from ForeSee Results and Forbes.com Finds Online Bill Payment Yields Greater Returns than Online Banking Alone.
ForeSee Results Secures Major New Investment
April 5, 2007
ForeSee Results today announced the completion of a $20 million financing, led by Updata Partners with Investor Growth Capital as co-lead. The two investment firms join Ann Arbor firm CFI Group as investors in ForeSee Results.
ForeSee Results Expands Federal Government Business in 2007
March 27, 2007
ForeSee Results, the leader in online customer satisfaction measurement, has expanded its work with federal government clients with the addition of two new websites and the renewal of contracts for eight others.
Forbes.com Expands its Relationship with ForeSee Results
March 27, 2007
With the addition of ForbesTraveler.com, ForeSee Results is now measuring online customer satisfaction for three Forbes websites.
Citizen Satisfaction with Federal Websites Loses Steam,
According to ACSI E-Gov Index
March 20, 2007
Citizen satisfaction with federal government websites slipped from last quarter’s all-time high and remained in a relatively flat pattern over the last seven quarters.
ForeSee Results Helps NACo Listen to the Voice of its Online Customers
February 27, 2007
ForeSee Results is working with the National Association of Counties (NACo), a national membership organization representing U.S. county governments, to measure online customer satisfaction with its website, www.naco.org.
Whirlpool Corporation Adds Three Brand Web sites to
Customer Satisfaction Measurement with ForeSee Results
February 26, 2007
With the addition of the Maytag, Amana and Gladiator brand Web sites, ForeSee Results is now measuring online customer satisfaction for four Whirlpool Corporation brands.
ForeSee Results Honored as One of “Michigan 50 Companies to Watch”
February 26, 2007
ForeSee Results has been recognized as one of the “Michigan 50 Companies to Watch,” an awards program sponsored by the Edward Lowe Foundation. The Ann Arbor-based company will be honored at an awards ceremony during the third annual Michigan Celebrates Small Business event, April 12 in East Lansing.
E-Commerce Nears All-Time High in Latest
American Customer Satisfaction Index
February 20, 2007
Customer satisfaction with the e-commerce industry improves for the second year in a row and nears an all-time high, according to the American Customer Satisfaction Index, released today by the University of Michigan with e-commerce partner ForeSee Results.
MyGroceryDeals.com Signs Up with ForeSee Results
to Measure Web Customer Satisfaction
February 5, 2007
MyGroceryDeals.com, a membership site that helps consumers find savings at their local grocery stores, is working with ForeSee Results to measure customer satisfaction with its website.
Newegg.com Works with ForeSee Results To Gauge
Satisfaction of Diverse Customers
January 16, 2007
Leading online computer retailer Newegg.com recently entered its second year of partnership with ForeSee Results to measure and analyze customer satisfaction online.
ForeSee Results Measures Web Satisfaction for Half of Initiatives
in Federal Government’s Initial Enhanced E-Gov Scorecard
January 10, 2007
ForeSee Results, the leader in online customer satisfaction measurement, is currently working with nine of the eighteen Quicksilver initiatives initially included in the enhanced e-gov performance scorecard recently announced by the U.S. Office of Management and Budget (OMB). Customer satisfaction was one of three new performance standards recently added to track the success of the President’s E-Gov Initiative.
Online Shoppers Give Thumbs Up to Customer Product Reviews, According
to Study By ForeSee Results
January 10, 2007
Retail websites that offer customer product reviews have a competitive advantage, while sites that don’t are missing an opportunity to drive satisfaction and loyalty, according to an analysis of the Top 40 Online Retail Satisfaction Index.
Free Shipping Without Restrictions Vastly Improves
Holiday E-Retail Satisfaction
January 3, 2007
A recent study of the biggest online retail sites by revenue found that free shipping without restrictions significantly impacts customer satisfaction and loyalty. Also, free shipping was an effective tool for converting first-time buyers, but restrictions on free shipping limit the ability of such promotions to engender long-term loyalty.