2007 Media Coverage
Online Customer Satisfaction Dips this Holiday Season
Information Week
December 28, 2007
Overall customer satisfaction among the 40 largest retailers on the Web fell slightly during this year's holiday shopping season.
Online Customer Satisfaction High Despite Some Declines from Last Year
Internet Retailer
December 27, 2007
Netflix is the top ranked retailer, according to the ForeSee Results Top 40 Online Retail Satisfaction Index.
Online Holiday Shopper Satisfaction Dips
Direct
December 27, 2007
Customer satisfaction with online retailers this holiday shopping season was down slightly from last year, according to a report by ForeSee Results.
Online Shoppers a Little Less Satisfied
Chicago Sun Times
December 27, 2007
Shoppers were slightly less satisfied than last year with their online shopping experience this holiday season, according to the Top 40 Online Retail Satisfaction Index.
UK's Best and Worst E-tailers Named in Christmas 2007 Online Retail Satisfaction Index
The Retail Bulletin
December 27, 2007
ForeSee Results’ research into customer satisfaction with the UK Top 30 retailers shows the impact of satisfaction on loyalty and future sales.
Surge of Shoppers for Boxing Day Sales
Times
December 27, 2007
Research by ForeSee Results into customer satisfaction with the UK Top 30 e-retailers is referenced in this article.
Holiday Sales Disappointing
LA Times
December 17
ForeSee Results' President Larry Freed is quoted in this article on sales this holiday season.
Getting good government, online
Social Security site, government's health-related sites garner top rankings
MarketWatch
December 17
The Social Security Administration and a number of health-related sites rank high in the Q4 2007 ACSI Egov report.
Egov Losing Ground with Citizens
GCN
December 17
Citizen satisfaction with e-gov slipped slightly, although they are more satisfied with the web than with federal government overall.
Consumers Feel Jollier about Online Shopping this Year, ForeSee Says
Internet Retailer
December 13
ForeSee Results' weekly benchmark holiday web shoppers shows higher customer satisfaction this year than last.
The Holiday Season, Humdrum is Hot
CNN.com
December 13
This article about the start of the holiday shopping season references customer satisfaction research by ForeSee Results.
Highest Spend Ever for Cyber Monday
eMarketer
December 4
Strong sales and higher customer satisfaction with web shopping marked Cyber Monday this year.
Strong Start for Online Retail
DM News
December 4
Larry Freed is quoted in this article about the strong start to the holiday shopping season over the Thanksgiving weekend.
Cyber Monday consumer satisfaction levels up
USA Today
November 29
Consumer satisfaction with online holiday shopping is up 1.3% from last year, according to ForeSee Results.
How to secure online retail success this Xmas
UtalkMarketing.com
November 19
ForeSee Results' President & CEO Larry Freed shares tips for online retail success this holiday season - including some "quick fix" changes that retailers can still make before the heavy shopping season gets underway.
Case Study: Kellogg Rejiggers its Unappetizing Web Sites
Brandweek
November 12
ForeSee Results used voice of customer feedback to help Kellogg’s improve its Morningstar Farms site to better serve online customers.
Video Profile of ForeSee Results
Metromode
October 18
Based on our continued success and growth, ForeSee Results was recently featured in a video profile.
ForeSee Results Lures Capital to Michigan
Ann Arbor Business Review
October 11
As it continues to grow, ForeSee Results has lured VC funding to Michigan.
Find the "Ultimate" Loyalty Metric to Grow Your Business
Customer Think
October 1
This article about some issues with net promoter metric references research by ForeSee Results that disproves its effectiveness.
User Satisfaction with Federal Government Sites Slips Slightly
Computerworld
September 19
User satisfaction with U.S. government Web sites has declined slightly from the last quarter, according to the American Customer Satisfaction Index, which measures the online performance of a variety of sites.
Satisfaction with Agency Web Sites Remains on Plateau
Government Executive
September 19
Federal government websites struggle to keep pace with the private sector, according to the ACSI EGov Index.
ForeSee Acquires Red Spade
DM News
September 13, 2007
In a move designed to add actionability to its customer satisfaction analyses, ForeSee Results acquired Red Spade, which provides online usability audit reviews.
Interview: Steve Nichols, assistant director of e-commerce at Guess
E-consultancy
September 12, 2007
Steve Nichols of Guess talks about the role of ForeSee Results in helping the multi-channel retailer meet its objectives.
Is Yahoo! Better than Google?
eMarketer
August 15
Yahoo! is now doing a better job satisfying its customers than Google, according to the American Customer Satisfaction Index.
Yahoo Passes Google In User Satisfaction Index
CNN Money
August 14, 2007
Yahoo captured the top spot from rival Google for the first time in the University of Michigan's American Customer Satisfaction Index report on electronic-business Web sites.
Ask.com on the Upswing
New York Times
August 14, 2007
Ask.com showed the biggest increase in customer satisfaction according to the ACSI E-business Report.
Yahoo edges Google in US user satisfaction survey
Reuters
August 14, 2007
Customer satisfaction with Yahoo rose 3.9% while satisfaction with Google dropped 3.7%, according to the ACSI E-business Report.
How St. John Grows Its Customer Base by Leveraging its Web Site
HealthLeadersMedia
August 7, 2007
In this case study, Pam Hedman of St. John Health shares the value she receives from partnering with ForeSee Results on online customer satisfaction measurement.
Break the Bank: Go Online
CNN Money
August 3, 2007
ForeSee Results’ President & CEO Larry Freed is quoted on the shift of power to customers in the banking relationship.
ForeSee Results Considering Options for Pending Expansion
Mlive
August 2, 2007
ForeSee Results is cited as one of “Ann Arbor’s most promising” companies in this article.
Asking Customers What They Think Has Long Term Benefits
1 to 1 Media
July 18, 2007
ForeSee Results retail study highlights the positive impact of customer reviews.
To Raise Shopper Satisfaction, Web Merchants Turn to Videos
New York Times
July 2, 2007
This article cites ForeSee Results’ research into satisfaction with leading Internet retailers and quotes ForeSee Results’ President Larry Freed.
E-Government: Satisfaction on the Rise
Destination CRM
June 21, 2007
Federal agencies are making incremental strides toward enhancing their online presence, according to the Q2 2007 ACSI E-gov Satisfaction Index.
Fed Sites Earn Slightly Higher Marks
GCN
June 21, 2007
Citizens are slightly more satisfied with government websites this quarter, according to ForeSee Results.
How the Web Has Changed Recruiting for Government Jobs
GovExec
June 1, 2007
Larry Freed, President & CEO of ForeSee Results, shares his insights on the role of the web as a recruiting tool in this article.
Online Retailers Must Adapt to Earn Customer Satisfaction, Survey Finds
ClickZ
June 5, 2007
Recent research for ForeSee Results shows that online retailers must continually evolve to satisfying their customers.
Sites to Behold: Netflix. QVC
Chicago Sun-Times
June 1, 2007
A rating of retailers' Web sites released today shows movie rental site Netflix.com and home-shopping site QVC.com tied for the top spot with a score of 85.
Multichannel Merchants Score Well in Online Customer Satisfaction
DM News
June 1, 2007
Multichannel merchants scored well in just-released research by ForeSee Results, which shows that customer satisfaction drives loyalty and word of mouth recommendations.
Web Retail All About Customer Experience
Internet News
June 1, 2007
Site experience is more important than price in driving satisfaction and loyalty for online retailers, according to the ForeSee Results Top 100 Online Retail Satisfaction Index.
Online Surveying: How a Little Misinformation Can Be Dangerous
Catalog Success
May 29
Larry Freed shares best practices for online surveying in this article based on a recent session he conducted at the ACCM show.
Online Banking Dictates Customer Satisfaction
BankNet 360
April 18
Consumers who bank online are more satisfied with their banks than those who don't, found a study conducted by ForeSee Results Inc.
CUs Outshine Banks in Online Consumer Survey
Credit Union National Association
April 17, 2007
Credit unions are outperforming both large and community banks in many areas that were measured in the ForeSee Results/Forbes.com Online Banking Study.
ForeSee Results Lands $20 Million
Ann Arbor News
April 5, 2007
Ann Arbor-based ForeSee Results landed $20 million in venture capital to support company growth.
ForeSee Results lands a $20 million round of financing
Internet Retailer
April 5, 2007
Updata Partners and Investor Growth Capital are new investors in ForeSee Results.
Public Less Satisfied with Government Websites
Washington Post
March 21, 2007
Citizen satisfaction with federal government Web sites slipped in the first quarter of the year, with some data showing that the gap between the government's score and private-sector scores has started to widen.
Customer Satisfaction Isn't Easy for E-gov
Destination CRM.com
March 20, 2007
Satisfaction ratings are falling for government web sites as commercial sites raise the bar for online experiences.
Companies With Happiest Customers See Stocks Rise
Smart Money
February 22, 2007
This interview with ACSI founder Claes Fornell describes the link between customer satisfaction and stock price.
Travel booking sites slip in customer satisfaction survey
USA Today
February 20, 2007
Expedia, Orbitz and Travelocity are struggling to differentiate themselves and keep customers from defecting to an expanding landscape of competitors, according to the ACSI E-Commerce Report.
Study: Barnes and Noble, Amazon Lead In Satisfaction
One Media Daily
February 20, 2007
Barnes and Noble and Amazon led the pack as customer satisfaction with e-commerce in 2006 rose to its highest level since 2003.
E-Tailers Beat Offline Stores in Customer Satisfaction
Clickz
February 20, 2007
Customer satisfaction with e-commerce surpassed that of offline retail by 11.6 percent, according to the ACSI E-Commerce Report.
Blair Taps ForeSee to Tackle Customer Satisfaction
Apparel Magazine
February 2, 2007
Multi-channel apparel retailer Blair is working with ForeSee Results to consistently improve online customer satisfaction.
Survey: One-Third of Holiday Shoppers Prefer E-commerce
Multichannel Merchant
January 31, 2007
Recent research by ForeSee Results shows that more than 1/3 of holiday shoppers prefer to both research and buy products online.
Free Shipping Sways Online Shoppers
Twice
January 12, 2007
Free shipping without restrictions has a positive impact on customer satisfaction, loyalty and conversion of first-time buyers, according to recent research by ForeSee Results.
E-Gov Leaders Look for a Measure of Satisfaction
GCN
January 9, 2007
Customer satisfaction as measured by the American Customer Satisfaction Index (ACSI) is now a performance metric used by OMB to measure the success of the e-gov Quicksilver initiatives.
Product Reviews Drive Site Loyalty
Destination CRM
January 9, 2007
Online product reviews provide a competitive advantage to websites that use them, according to research by ForeSee Results.