Media Coverage
Online Investing Lags
Investment News
April 21, 2008
Online investing is lagging behind Internet banking when it comes to customer satisfaction, according to a new study.
Banks Set the Customer Satisfaction Standard for Online Financial Services
CRM Today
April 21, 2008
Customer satisfaction with online banking far surpasses other online financial services like credit cards and investment, according to a new study conducted by ForeSee Results and Forbes.com.
Survey: Online banking satisfaction up
Business Week
April 15, 2008
Customer satisfaction with online banking sites has risen significantly over the past five years, according to a survey released Tuesday by ForeSee Results.
E-retail marketers must drive quality
iMedia UK
April 8, 2008
Larry Freed, President & CEO of ForeSee Results, reveals his five surefire steps to attract new online customers to your retail sites.
Honda Earns Cheers, Nissan Earns Jeers in Auto Web Site Satisfaction Index
Edmunds.com
April 1, 2008
Honda tops a new study that looks at consumer satisfaction with the online automotive shopping experience, while Nissan comes in last.
Honda rated best on Web
Detroit Free Press
March 31, 2008
Honda tops the customer satisfaction ratings of the first edition of the ForeSee Results Automotive Website Satisfaction Index, released today.
Is your Web site up to snuff?
Federal Times
March 24, 2008
The federal government must take action before citizen satisfaction drops even further, according to results of the Q1 2008 ACSI E-gov Index.
Users less happy with federal govenment Web sites
Computerworld
March 18, 2008
User satisfaction with federal government Web sites is at its lowest point in three years, according to the ACSI E-gov report.
Fed Web site scores fall in customer satisfaction index
Government Computer News
March 18, 2008
The malaise that is permeating consumer confidence is now seeping further into citizens' attitudes toward federal Web sites.
New Tech Trends in Manufacturing Customer Service
Industry Week
April 1, 2008
This article talks about the value to Eaton Corp. of online customer satisfaction measurement through ForeSee Results.
ForeSee Results’ President & CEO Named Leader & Innovator
Great Lakes IT Report
March 7, 2008
Larry Freed was recently named a Leader & Innovator by Lawrence Technological University for the significant growth of ForeSee Results under his leadership.
Good experiences rule in multichannel
DM News
March 3, 2008
In the competitive online retail environment, retailers need to both satisfy online shoppers and provide more robust online tools, such as customer product reviews, according to ForeSee Results.
ForeSee finds satisfaction on Web sites, bottom line
Crain's Detroit Business
February 25, 2008
ForeSee Results is expanding rapidly, with employee, revenue and international growth expected for this year and next.
Fidelity Top Online Brokerage for Customer Satisfaction, Survey Says
Wall Street & Technology
February 20, 2008
Fidelity ranked last year as the top online brokerage in terms of customer satisfaction, according to a new survey carried out by the American Customer Satisfaction Index (ACSI) and ForeSee Results.
Online Travel Satisfaction Continues to Decline
HotelMarketing.com
February 20, 2008
According to a new ACSI study, e-commerce satisfaction in the online travel industry falls for a second straight year.
E-commerce tops service industry in customer satisfaction
Information Week
February 19, 2008
The e-commerce sector in the fourth quarter of last year topped all other service industries in customer satisfaction, the University of Michigan said Tuesday.
Online customer satisfaction hits record high: How good is good enough?
Network World
February 19, 2008
As Amazon.com tops the e-commerce sector, the author of this article wonders if companies could reach a point of diminishing returns on customer satisfaction.
Customer Service, Goods, Are Better Online, Study Reveals
Detroit Free Press
February 19, 2008
Online retailers are delivering the goods and better customer service than traditional stores, according to the ACSI E-commerce report.
Rewriting the Book on E-commerce
Stores
February 4, 2008
This article discusses how Border’s is using customer satisfaction measurement as a key input into its e-commerce strategy.
Radio Interview with Larry Freed
Minnesota Public Radio
January 3, 2008
Larry Freed is interviewed on Minnesota Public Radio about customer satisfaction with online retail during the holidays.
FreedYourMind Audiocast SeriesHear thoughts from Larry Freed in this audiocast series.
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Past Media CoverageForeSee Results is frequently featured in leading national and industry publications, including: the Washington Post, Computerworld, Federal Computer Week, Internet Retailer and ABA Banking Journal. Check out some of our past coverage:
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Media Inquiries &
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