Spring 2009
Top 100 Online Retail Satisfaction Index
Because of the proven link between customer satisfaction and future growth, ForeSee Results measures customer satisfaction with the top 100 online retailers (by sales volume) using the methodology of the American Customer Satisfaction Index. The resulting research ranks each of the top 100 e-retailers in terms of how well they are using their website to drive loyalty, recommendations, and sales, both online and offline.
Complete the form below to download one of all of these free research commentaries:
Overview Report: Netflix, Amazon, Avon, DrsFosterSmith, Newegg, and QVC are the Top 100 customer satisfaction leaders even though the industry fell two points since last year. Learn how other companies fared, and which categories do the best job of meeting the needs of web customers. Find out why online customer satisfaction is a driving force in building sales and loyalty.
Apparel & Accessories Report: L.L. Bean, Victoria’s Secret, and Zappos top the list of the 22 apparel & accessories retailers who were included in the Top 100. Read about other industry leaders and laggards, and find out how the industry can improve customer satisfaction, and why strong online satisfaction is so important.
Computer & Electronics Report: Newegg, TigerDirect, and HP top the computer & electronics industry, while perennial customer favorite Apple falls five points. Find out how the other computer and electronics e-retailers fared while gaining insights into trends in customer satisfaction in this category.
Customer Acquisition Source Report: Email marketing efforts and even paid advertising result in higher quality and quantity of site traffic than some social media sources.
Fill out the form below to download these free reports.