Spring 2008
Top 100 Online Retail Satisfaction Index
Customer satisfaction is a key success metric for online retailers, especially in a down economy. That’s why ForeSee Results once again measured customer satisfaction with the Top 100 online retailers using the scientific methodology of the American Customer Satisfaction Index (ACSI), which predicts sales, loyalty and word of mouth recommendations.
Complete the form below to download one of all of these free research commentaries:
Additional Findings Report: E-retailers invest heavily in customer acquisition, but which sources are most effective? Get the facts, along with details about the effectiveness of free shipping, gift cards and customer reviews in driving satisfaction and sales. Report also contains insights into expected spending and competitive research.
Overview Report: Netflix, QVC, and Amazon are the Top 100 customer satisfaction leaders. Learn how other companies fared, and which categories do the best job of meeting the needs of web customers. Find out why online customer satisfaction is a driving force in building sales and loyalty.
Apparel & Accessories Report: L.L. Bean, Talbots, and Zappos top the list of apparel & accessories retailers in the Top 100. Learn how the industry can improve customer satisfaction, and why strong customer satisfaction is so important.
Computer & Electronics Report: Apple, Newegg, and HP top the computer & electronics industry. Gain insights into trends in customer satisfaction in this category, and learn where the industry should focus to improve customer satisfaction on the web.