foresee

Spring 2007 Edition of the Top 100 Online Retail Satisfaction Index

Customer satisfaction is a key success metric for online retailers. Satisfied customers are more loyal, more likely to engage in positive word of mouth recommendations and more likely to buy. That’s why ForeSee Results once again measured customer satisfaction with the Top 100 online retailers as defined online sales in Internet Retailer’s Top 500 Guide.

Complete the form below to download one or all of the following free reports from this exciting new research.

  • Top 100 Overview Commentary
    Learn which of the Top 100 online retailers are the leaders and laggards in satisfying their online customers.  Also included are high-level findings about satisfaction by product category.

  • Top 100 Customer Reviews
    See how customer reviews fuel higher satisfaction levels along with greater recommendation and loyalty behavior.

  • Top 100 Acquisition Source Commentary
    Learn which sources of customer acquisition (word of mouth, search engines, advertising, etc.) drive the most satisfied and loyal customers.
  • Top 100 Apparel & Accessories Commentary
    The Top 100 includes 21 apparel and accessory retailers, providing a broad customer satisfaction benchmark for comparing performance, identifying top priorities for improvement and assessing the advantage of high levels of online customer satisfaction.
  • Top 100 Computer/Electronics Commentary
    The Top 100 includes 16 retailers in the competitive online computer/electronics industry. Learn how each computer/electronics retailer fared, and get details of the link between satisfaction and purchase behavior.
  • Top 100 Highlights
    In this highlights document, learn which gender is more satisfied, the importance of comparison shopping, the role of in-store product pick-up and reasons for offline purchase, among other findings.

More detailed, customized reports including a deep array of competitive information are available for purchase.  If you are interested in learning more about the Top 100 syndicated research, please click here.

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