ForeSee Results Public Sector
Online Customer Satisfaction Summit

October 7, 2008
8:00 a.m. – 5:00 p.m.
Ronald Reagan Building and International Trade Center

Registration for this event is closed.

Please join ForeSee Results and your peers from the federal government, trade associations, nonprofit organizations and state and local government for one day of best practices, expert insights and networking.

Speakers will include:

• Eric T. Peterson, consultant and author of Web Analytics Demystified, discussing strategies for building a web metrics ecosystem for government and public companies



• Mike Nelson, Visiting Communication, Culture & Technology Professor, Georgetown University, talking about Internet trends that will drive the evolution of e-gov



• David VanAmburg, Director of the American Customer Satisfaction Index (ACSI): Why the ACSI is such a powerful performance metric for the public sector



• The National Park Service, Howard Hughes Medical Institute, the Veterans Administration and other ForeSee Results’ client organizations who will share their case studies and innovative approaches to making their websites more user-centric