foresee

The State of Customer Satisfaction
with Online Banking

ForeSee Results, in partnership with Forbes.com, just completed a comprehensive study of the state of customer satisfaction with online banking and bill payment. Fill out the form below to download the free report.

Key findings include:

  • Online bill payment drives satisfaction, lowers service cost, increases share of wallet and improves acquisition
  • Credit unions outperform both large, national banks and community banks in terms of customer satisfacti
  • Customers are slightly more satisfied with online banking than with banks as a whole
  • Moving customers along the continuum from not banking online to banking online to paying bills via their bank’s website can yield bottom-line impact for banks

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