Top 30 UK Christmas Online Retail Satisfaction Index
The Top 30 UK Online Retail Satisfaction Index assessed customer satisfaction with leading UK online retailers during the Christmas shopping season, the most critical time of the year.
Complete the form below to download one or both of the following free reports based on this research:
Follow-up Report: This report delves into which acquisition sources are most effective in driving site traffic and which aspects of the online shopping experience have the most impact on satisfaction and loyalty. Highlights include:
- Product/brand familiarity is the top driver of site visits
- Free delivery encourages purchase and boosts satisfaction
- Consumer product reviews foster purchase and loyalty
Overview Commentary: This report ranks the Top 30 retailers and contains high-level insights into drivers of customer satisfaction during the critical Christmas shopping season. Highlights include:
- Play.com and Amazon UK top the list of leading UK online retailers
- Aggregate customer satisfaction with leading retailers is 66 on a 100-point scale
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If you are interested in learning about customer satisfaction leaders in the US, please click here.