
Download the Q1 2009 E-Gov Commentary
Citizen satisfaction with e-government websites dropped more than half a point since last quarter, down to 73.6 on the study’s 100-point scale. The aggregate score has been dragged down in large part by declining satisfaction with program sites. Sky-high expectations for the new administration may also be a factor.
Find out what’s behind the trends in e-government citizen satisfaction -- complete the form below to download the free Q1 2008 ACSI E-Government Satisfaction Index.