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Download the Q1 2009 E-Gov Commentary

Citizen satisfaction with e-government websites dropped more than half a point since last quarter, down to 73.6 on the study’s 100-point scale.  The aggregate score has been dragged down in large part by declining satisfaction with program sites. Sky-high expectations for the new administration may also be a factor.

Find out what’s behind the trends in e-government citizen satisfaction -- complete the form below to download the free Q1 2008 ACSI E-Government Satisfaction Index.

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