Q1 2008 E-Gov Commentary

Citizen satisfaction with e-government websites has reached its lowest point in three years with a score of 72.4, down .7% from last quarter. The aggregate score has been dragged down in large part by declining satisfaction with portals/department main sites. Uncertainly over what the administration change will mean for e-gov may also be a factor.

Key findings include:

The category of e-commerce/transactions sites had a quarterly satisfaction score increase of 1.5%, proof that citizens want more online functionality
Despite the overall drop in citizen satisfaction, some sites still perform well; 16% have scores of 80 or higher this quarter

Find out what’s behind the trends in e-government citizen satisfaction -- complete the form below to download the free Q1 2008 ACSI E-Government Satisfaction Index.

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