ACSI E-Business Report August 2009
Customer satisfaction with e-business soars to an all-time high score in the annual ACSI E-Business report.
Download the free annual ACSI E-Business report to learn more about trends in customer satisfaction with e-business, which includes search engines/portals and news/information sites. Highlights of the research include:
- The leading search engine is Google, maintaining a stellar score of 86 from last year.
- Yahoo, which does search and also acts as a portal, bests the other portals (MSN and AOL) but trails Google substantially.
- AOL is the only company in the portal/search engine category to see customer satisfaction increase, year-over-year, but it remains the lowest scoring company in the e-business sector.
- Satisfaction with news and information websites falls a point since last year to 74.
- USAToday.com is the only measured news and information site to see an increase in satisfaction, and they also recently enjoyed a 200% increase in market share.