Employment Opportunities
ForeSee Results is a growing, fast-paced and dynamic organization headquartered in Ann Arbor, MI, with offices in Southfield, MI, London, UK and Vancouver, BC, and sales representatives throughout the U.S. We measure online customer satisfaction with private and public sector websites using the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI) to help our clients increase sales, loyalty, recommendations and website value.
We look for enthusiastic, fast-paced individuals with experience in market research, website usability, web analytics and other related fields. We are now actively recruiting for the positions listed below.
Human Resources:
Training Specialist
The Training Specialist coordinates the collaboration, implementation, and delivery of training to numerous, if not all, employees within ForeSee Results; manages training activities; develops new training ideas and incentives; engages employees in the training process through gathering and analyzing feedback, works closely with department managers to provide an outstanding training experience for employees; conceptualizes need(s) for additional or enhanced training where required; understands core training presentations and conducts when necessary; prepares and applies testing as needed.
Core Responsibilities include:
- Work with department managers, senior management and human resources to ensure current and new employees have the skills and knowledge necessary to perform their job
- Create and direct training for various department initiatives to achieve corporate objectives
- Coordinate new course and training development and oversee course delivery
- Develop new training ideas and testing
- Monitor and report on quality of existing training programs and their execution
- Conduct training when necessary
- Manage and organize training program related processes, procedures, and supporting documentation via SharePoint: including training records and training calendar(s)
- Enhance current materials to support current training modules; develop new curricula materials as directed
- Monitor, track, and analyze employee training progress
- Communication and preparation of activities with classroom style training deployment
- Contributing to the ForeSee Results culture by encouraging a positive work environment
Required Education, Experience, Skills and Abilities:
- Bachelor’s degree in Training & Development, Organizational Development, HR or related discipline preferred
- 3+ years of training-related experience in a corporate environment; including working with or in collaboration with human resources department
- Excellent written and oral communication skills; including ability to present in front of large and small groups
- Computer skills including Microsoft Word, Excel, Outlook, SharePoint (preferred); including strong ability to prepare presentations through PowerPoint
- Knowledge of training program management and administration; including elearning
- Demonstrated ability to analyze information, document conclusions, and develop recommendations
- Ability to organize, prioritize, and efficiently manage multiple projects simultaneously
- Excellent influencing skills, with the ability to collect data, establish facts, and present them to department managers and/or Senior Management
- Has strong interpersonal skills with the ability to work effectively in a team environment
- Demonstrated ability to develop rapport, influence others and maintain strong working relationships.
- Must be self-motivated, persistent, and able to work independently
Physical and Mental Requirements:
- Sit for extended periods of time
- See and read a computer screen and printed material with or without vision aids
- Hear and understand speech at normal levels and on the telephone
- Speak so that others may understand at normal levels and on the telephone
- Present on front of large and small groups
- Communicate clearly and effectively with others
- Stand, walk, and bend over, reach overhead, grasp, push, pull and move, lift and/or carry up to 15 pounds to waist height
- Perform tasks using a computer keyboard and telephone
- Learn and comprehend instructions
- Perform essential functions under stressful situations
- Perform essential functions under time constraints
- Strong analytical and problem solving abilities
- Work cooperatively with others
Implementation Services:
IS Support Team Member Position
We are seeking an Implementation Services Support Team Member to join our technical team. The IS team provides survey code implementation and web survey support for both the ForeSee research department and for ForeSee Results clients. This role is a client-facing role and requires excellent customer service skills and a strong technical aptitude. Support for the research department will include presenting a technical overview for new clients, sending sample and production code, changing survey parameters, loading new surveys, and verifying data collection. Support for ForeSee clients will include fielding inbound client calls, troubleshooting technical difficulties with the survey, and sending upgraded survey code.
Responsibilities:
- Facilitate the survey code implementation process for new ForeSee clients
- Support survey changes/upgrades submitted by the research analyst
- Track survey volume levels and address possible issues
- Answer client calls and emails pertaining to survey technical issues
- Assist with testing/quality assurance activities
Skills:
- Strong technical aptitude
- Ability to troubleshoot (or read) HTML and JavaScript code
- Familiarity with databases/basic SQL scripts
- Strong work ethic
- Proficient in Microsoft Office
- Effective written and oral communication skills
- Excellent interpersonal and customer service skills with exceptional attention to detail
- Must be eager to learn and flexible with change
Information Technology:
Web Analytics Developer:
Web Analytics Developer will assist with defining, designing and implementing programs to automate the integration of ForeSee systems and data with those from the various Clickstream vendors. The candidate must be a delivery-focused person with solid experience developing applications focused around enabling the third-party APIs published by these companies. This role requires someone who can work effectively, both independently, as well as collaboratively with both internal and external IT staff. The candidate will be involved in unit testing, deployment, and support tasks.
Qualifications:
- 4-year degree, in an IT or business-related field
- Minimum 2 years of relevant experience
- Good communication and interpersonal skills
Skills:
- Familiarity with clickstream integration APIs from one or more of the following companies – Omniture, Google, Webtrends, Yahoo.
- Background in Java/J2EE development implementing Servlets, JSP pages, and Web Services
- Knowledge of web related technologies: HTML, DHTML, CSS, JavaScript
- Experience with relational database design and implementation
Marketing:
Events Manager
ForeSee Results is looking for an Events Manager, ideally with experience in B2B, and in a rapid growth Internet-related technology markets. Position will require coordination with executive management to understand our corporate objectives and to develop strategic event plans to establish thought leadership and to generate qualified leads across the wide range of industries we serve. The position will include negotiation of high-profile sponsorships, development of traffic-building strategies and promotions, as well as programming of ForeSee Results conferences, webinars, and user training programs. Our current event schedule is aggressive, supporting an average of 3-5 events per month throughout the year and is poised for further growth.
The successful candidate will have a record of success developing and managing events.
Responsibilities:
- Manage Event Programs for a Multi-million dollar technology company including development of strategic events plans and evaluation of events performance against key objectives
- Develop strong program content that provides a platform for establishing ForeSee Results as a thought leader
- Responsible for leading all events, ensuring timely execution of event details and evaluation of events
- Leverage industry contacts and supplier references to gain greater exposure
- Generate qualified sales leads through sponsorship and event management
- Sell sponsorships of ForeSee Results events directly to partner organizations
- Work closely with sales management and other internal departments to ensure maximum exposure and value from events
- Demonstrate effective sales support & documentation practices
- Travel to manage high profile events (e.g. top-tier sponsorships with large on-site presence)
- Manage resources and coordinate with Marketing and Sales
- Supervise members of the events team
- Handle budgets, proposals and direct development of materials for all events
- Manage relationships with events vendorsWork independently with minimal supervision
Qualifications:
- Bachelor’s degree in Marketing, Business or related field
- A minimum of 7yrs of event management and operations experience
- Solid management experience requiring long-term relationship building among key events organizations to get maximum cooperation and exposure
- Computer literacy including, MS Office
- Ability to travel up to 75%
- Excellent written and verbal communication skillsExperience with marketing in the High Tech/Internet industries is preferred
Research Analysis:
Satisfaction Research Analysts (SRA)
The SRA is the main point of contact for our customers after the sale of our service. The SRA is responsible for presenting our clients with their website customer satisfaction analysis. This includes working with clients to establish surveys and providing analysis of the customer satisfaction results to the client on an ongoing basis. The SRA is responsible for maintaining a strong relationship with our clients.
This position requires at least five years of experience in market research including preparing surveys, analyzing data, and presenting to clients. The Team Lead position requires additional direct management experience of five or more direct reports in a fast-paced environment.
Sales:
Federal Sales Manager
The Federal Sales Manager will be responsible for a particular geographic region generating client leads, cold calling potential clients, creating client interest, qualifying the potential sale, giving client sales presentations and closing the sale.
Requirements:
- Experience selling Web Research Tools and/or Analytics into various industries, specifically Government, Public Sector and Non-Profits.
- Significant experience with face to face presentations to executive level decision makers in Federal Government, Public Sector and NGOs.
- Show consistent success with a prospecting model, transactional price point with high volume sales, one million or more in individual annual sales revenues.
- Experience creating and developing long term client relationships
This position is based in the Washington DC Metro area and requires a bachelor’s degree and more than seven years of outside sales experience and cold calling experience with sales to contacts at the director-level or above. Successful candidates will have experience selling into the online products industry.
This position offers a competitive base salary and a commission plan, as well as health benefits, paid time off and life insurance.
Regional Sales Managers
These professionals will be responsible for a particular geographic region generating client leads, cold calling potential clients to make contact, creating client interest, qualifying the potential sale, giving client sales presentations and closing the sale. They will also maintain client contact as necessary and maintain client information in the sales management system. Positions are located throughout the United States according to sales territories. This position requires a bachelor’s degree and more than seven years of outside sales experience and cold calling experience with sales to contacts at the director-level or above. Successful candidates will have experience selling into the online products industry. Experience selling online market research is preferred.
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