Use CS SiteGov to Improve the Value
of Your Agency Website

The Internet has provided government agencies with new ways to interact with its customers—the American people. And legislative acts and executive branch directives, like the President's Management Agenda, e-Gov Act and Government Performance and Results Act, have created a push for all federal government agencies to improve the way they deliver services to citizens. ForeSee Results helps agencies find out what works by measuring online citizen satisfaction using our CS SiteGov product.

Using the methodology of the American Customer Satisfaction Index (ACSI)—the de facto standard for measuring consumer satisfaction with corporations and citizen satisfaction with government agencies—CS SiteGov captures statistically reliable data that can be used to improve the effectiveness of federal government websites and drive desired citizen behaviors, such as using government websites as a first resource or recommending their use to other citizens.

CS SiteGov Uses Specialized Models Designed To Fit Each Agency's Needs

Whether you have informational, transaction-based, portal or e-commerce websites, CS SiteGov provides powerful tools to help you improve your website and maximize your resources.

• Map Your Priorities
  It's not enough to know your website strengths and weaknesses. You've also got to know which ones to address first. CS SiteGov lets you know which key elements—content, navigation, functionality, privacy, etc.—need priority attention.
  
  
• Segment Your Website Visitors
  Who are your most frequent visitors? What key factors will make them more likely to return or refer your site to others? CS SiteGov gives you the information you need by target audience and user profile, so that you can maximize your website visitors' online experience.
  
  
• Benchmark Against Other Agencies and Leading Companies
  As more citizens become web-savvy, their expectations for consistent, convenient, cost-effective services continue to grow. Satisfaction isn't determined in a vacuum—the sum total of a citizen's online experiences is brought to bear on their interaction with federal agency websites. CS SiteGov gathers four levels of benchmarking data—internal, ACSI, ForeSee Results Index and Government Website Benchmark.
  
  
• 508 Accessible Surveys
  The CS SiteGov data collection instrument meets the accessibility standards to comply with the 1998 Amendment to Section 508 of the Rehabilitation Act and enables federal government managers to effectively measure citizen satisfaction with their websites.
  
  
• Survey Citizens On Multilingual Websites
  ForeSee Results can implement surveys in over 40 languages and report results in English so you can gauge satisfaction across multilingual sites.

CS Site Gov gives you actionable intelligence about your website visitors - not just data—in a format that's easy to use. You'll understand in very specific terms exactly what you need to do to improve citizen satisfaction.