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The Only Customer Satisfaction Metrics Linked to Financial Returns

The American Customer Satisfaction Index (ACSI) is the gold standard for measuring customer satisfaction both online and offline and is:

  • A leading economic indicator measuring over 200 companies representing nearly 50% of U.S. Gross Domestic Product (GDP).
  • The only cross-industry methodology that ties customer satisfaction to financial results
  • Backed by more than 14 years of empirical evidence showing the cause-and-effect relationship between customer satisfaction and financial performance in terms of market value, revenues and cash flow
  • Covered by leading business and news media including CNNl, Bloomberg News, Business Week, The Economist and major daily newspapers
  • Supported by rigorous academic research
  • The most credible, precise, accurate and reliable methodology available

ForeSee Results owns and applies the proven and predictive methodology of the American Customer Satisfaction Index (ACSI) to the measurement of online customer satisfaction to help clients determine how to improve customer satisfaction and have the greatest impact on ROI.

Applying the ACSI to Measure Online Customer Satisfaction

ForeSee Results leverages the ACSI methodology to capture the voice of your online customers while they experience your website. You’ll instantly know which aspects of your website have the greatest impact on overall customer satisfaction and online customer retention. Our team of Satisfaction Research Analysts complements the ACSI technology with in-depth analysis and reporting so you can monitor trends and measure specific customer segments.

We can help you:

  • Continuously measure What Drives Customer Satisfaction and Its Impact On Behavior ForeSee Results’ customer satisfaction surveys. Measure navigation, functionality, quality of content and other website elements, for specific, actionable insights.
  • Determine Overall Satisfaction. Get an at-a-glance numeric measurement of customer satisfaction
  • Learn How to Impact Future Satisfaction Scores. Determine the importance of website elements to your customers—based on their input—so you can make informed decisions about website improvements and other online investments.
  • Predict Customers' Behavior. Measure what your customers will do next and identify the impact of satisfaction increases on their future behaviors, such as referrals, return site visits and online or offline purchases.
  • Benchmark Performance. Compare your performance against industries and company groups measured by ForeSee Results and the ACSI

Use ForeSee Results technology to gain insight into what your customers want and which website improvements will yield the greatest return—on satisfaction and on your investment.

 

ForeSee Results Methodology:

:: Minimizes sample bias typically found in panels and focus groups

:: Obtains statistically significant data with small sample sizes

:: Provides site visitor continuous input to monitor the impact of seasonality, internal programs, competitive activity and external factors

:: Provides consistency necessary for benchmarking across industries and against online leaders