American Customer Satisfaction Index (ACSI) Commentary by ForeSee Results
ACSI Quarterly E-Government Benchmark, Q1 2008
Citizen satisfaction hits its lowest score in three years, a 72.4 on the ACSI’s 100-point scale. Get the details behind the trend.
:: Click here to download the free report.
Annual E-Commerce Report (Feb. 2008)
Customer satisfaction reaches an all-time high with the e-commerce sector in the annual ACSI E-Commerce report.
:: Click here to download the free report.
ACSI Quarterly E-Government Benchmark, Q4 2007
December, 2007
Citizen satisfaction with e-government is down for the third straight quarter. However, citizen satisfaction with the web is higher than satisfaction with government overall.
:: Get the details in the ACSI E-Government Satisfaction Index.
ACSI Annual E-Business Report
August, 2007
Yahoo! has taken over the top spot from Google for the first time in the University of Michigan’s American Customer Satisfaction Index (ACSI) report on e-business websites. The annual ACSI e-business report includes measurements of search engines and portals as well as online news and information sites.
:: Get the details in the ACSI E-Business Report.
Q4 2006 ACSI E-Commerce Report
February 2007
Customer satisfaction with e-commerce increases for the 2nd year in a row.
:: Get the details in the Q4 2006 ACSI E-Commerce Report.
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